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Legal, security and compliance

Find resources to help you navigate your relationship with Hyland. Learn how to submit support cases, manage projects, find the right resources, and more.

Hyland Subprocessor List

This Hyland Subprocessor List is only applicable to customers that have an executed a Data Processing Agreement with Hyland which references and incorporates this list. Hyland may update this list at any time.

Hyland may use the following Hyland group companies and/or other third parties to process personal data to provide Hyland services.

Service Specific Subprocessors

The following third parties provide technologies or services used to deliver the Hyland cloud services listed below.

Content Innovation Cloud (CIC)

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Amazon Web Services	Selected by Customer	Infrastructure as a Service; Platform as a Service	410 Terry Avenue North, Seattle, WA 98109-5210	AWS
Dynatrace, LLC	Australia (AU) Germany (EU) United States (All Other Regions)	Application Monitoring	280 Congress St. 11th Fl., Boston, Massachusettes, 02201, United States	Dynatrace
DataDog, Inc.	Germany (EU) United States (All Other Regions)	Application Monitoring	620 8th Ave Fl 45 New York, NY 10018	DataDog
MongoDB, Inc.	Germany (EU) United States	No SQL Database	1633 Broadway FL 38 New York, NY 10019	MongoDB
Splunk	Australia (AU) Germany (EU) United States (All Other Regions)	Log Aggregation and SIEM	3098 Olsen Drive San Jose, California 95128	Splunk
Twilio (SendGrid)	EU United States	Email Delivery (Account Creation Email Delivery)	101 Spear Street, 5th Floor San Francisco, CA 94105	Twilio

Hyland Credentials

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Activecampaign, LLC	United States	Email Delivery	1 N Dearborn St FL 5 Chicago, IL 60602	ActiveCampaign
Amazon Web Services	United States	Infrastructure as a Service; Platform as a Service	410 Terry Avenue North, Seattle, WA 98109-5210	AWS
DataDog, Inc	United States	Application Monitoring andLog Aggregation	620 8th Ave Fl 45 New York, NY 10018	DataDog
Dynatrace, LLC	Australia (AU) Germany (EU) United States (All Other Regions)	Application Monitoring	280 Congress St. 11th Fl., Boston, Massachusetts, 02201, United States	Dynatrace
Splunk	Australia (AU) Germany (EU) United States (All Other Regions)	Log Aggregation and SIEM	3098 Olsen Drive San Jose, California 95128	Splunk

Alfresco

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Amazon Web Services	Selected by Customer	Infrastructure as a Service; Platform as a Service	410 Terry Avenue North, Seattle, WA 98109-5210	AWS
DataDog, Inc.	Germany (EU) United States (All Other Regions)	Application Monitoring	620 8th Ave Fl 45 New York, NY 10018	DataDog
Dynatrace, LLC	United States (All Other Regions)	Application Monitoring	280 Congress St. 11th Fl., Boston, Massachusetts, 02201, United States	Dynatrace
Exalate NV	Belgium	Support Case Management Tool	Roderveldlaan 2, bus 3, 2600 Antwerp, Belgium	Exalate
Splunk	United States	Log Aggregration and SIEM	3098 Olsen Drive, San Jose, California 95128	Splunk

Nuxeo

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Amazon Web Services	Selected by Customer	Infrastructure as a Service; Platform as a Service	410 Terry Avenue North, Seattle, WA 98109-5210	AWS
DataDog, Inc.	Germany (EU) United States (All Other Regions)	Application Monitoring	620 8th Ave Fl 45 New York, NY 10018	DataDog
Dynatrace	United States (All Other Regions)	Application Monitoring	280 Congress St. 11th Fl., Boston, Massachusetts, 02201, United States	Dynatrace
MongoDB, Inc.	Selected by Customer	No SQL Database	1633 Broadway FL 38 New York, NY 10019	MongoDB
Exalate NV	Belgium	Support Case Management Tool	Roderveldlaan 2, bus 3, 2600 Antwerp, Belgium	Exalate
Splunk	United States	Log Aggregation and SIEM	280 Congress St.11th Fl., Boston, Massachusetts, 02201, United States	Splunk

OnBase, Brainware, Perceptive Content, ShareBase

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Amazon Web Services	Selected by Customer	Infrastructure as a Service; Platform as a Service	410 Terry Avenue North, Seattle, WA 98109-5210	AWS
Microsoft Azure	Selected by Customer	Infrastructure as a Service; Platform as a Service	15010 NE 36th Street, Microsoft Campus Building 92, Redmond, WA 98052.	Azure

Additional Third Party Subprocessors

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Professional Services Providers	Worldwide	Subcontracted Professional Services If required by your agreement with Hyland, Hyland will notify you prior to subcontracting services to a third party.	Worldwide	Hyland Privacy
Kiteworks USA, LLC.	United States, France, Canada, Ireland	Secure File Sharing Tool	Kiteworks USA, LLC 1510 Fashion Island Boulevard, Suite 100 San Mateo, CA 94404	Kiteworks USA
Atlassian Pty Ltd	United States	Support Case Management Tool (Jira)	Atlassian, Inc. 350 Bush Street, Level 13 San Francisco, CA 94104	Atlassian
Salesforce, Inc.	United States	Support Case Management Tool	Salesforce 415 Mission St FL 3 San Francisco, CA 94105	Salesforce
Foundever Operating Corporation	United States	Network Operations Center; Security Operations Center	Foundever Operating Corporation 600 Brickell Ave, Suite 3200 Miami, FL 33131	Foundever
GlobalLogic Inc.	United States	Software Development Services	1741 Technology Dr., Suite 400 San Jose, CA. 95110	Global Logic

Affiliate Subprocessors

Third Party	Location of processing (e.g., tenant location)	Service	Address	Contact
Hyland Software Germany GmbH	Germany	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Steinplatz 2 10623 Berlin Germany	DPO
Hyland France S.A.S.	France	These affiliates may provide certain services, depending on your location and agreement(s) with us.	27 Avenue de l'Opera Paris, 75001 France	DPO
Hyland Italy S.R.L.	Italy	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Piazza Tre Torri 2, 20145 Milan, Italy	DPO
Hyland Spain S.L.U.	Spain	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Calle de Manzanares 4, 28005 Madrid, Spain	DPO
Hyland UK Operations Limited	United Kingdom	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Ground Floor, The Place, Bridge Avenue, Maidenhead, Berkshire, United Kingdom SL6 1AF	DPO
Hyland Switzerland Sarl	Switzerland	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Les Vernets 2, 2035 Corcelles NE, Switzerland	DPO
Hyland Portugal, LDA	Portugal	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Praça Marquês de Pombal 14, 1250-162 Lisbon, Portugal	DPO
Hyland Software, Inc.	United States	These affiliates may provide certain services, depending on your location and agreement(s) with us.	28105 Clemens Rd., Westlake Ohio 44145	DPO
Hyland Software Brasil LTDA.	Brazil	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Avenida Doutor Cardoso de Melo, nº 878, 8º andar, conjuntos 81 e 82, Edifício Platinum Tower, Vila Olímpia, São Paulo, SP - 04548-003, Brasil	DPO
Hyland Software Solutions India LLP	India	These affiliates may provide certain services, depending on your location and agreement(s) with us.	RDB Primarc Tech Park, 7th Floor, Tower-A, 08 Major Arterial Road, Kolkata, New Town, North 24 Parganas, India 700156	DPO
Hyland Software Canada ULC	Canada	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Suite 2300, Bentall 5, 550 Burrard Street, Vancouver BC V6C 2B5 Canada	DPO
Hyland Chile SpA	Chile	These affiliates may provide certain services, depending on your location and agreement(s) with us.	RAUL LABBE 12650 OF 811 P8 DP:811, LO BARNECHEA	DPO
Hyland Colombia S.A.S.	Colombia	These affiliates may provide certain services, depending on your location and agreement(s) with us.	CR 47A 113 30 INT 6 OF 404 Bogotá, Colombia	DPO
Hyland Software Malta LTD	Malta	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Capital Business Centre, Entrance A, Floor 1, Triq Taz-Zwejt, San Gwann, SGN3000, Malta	DPO
Hyland Software Mexico S. de R.L. de C.V.	Mexico	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Calle Bosque de Ciruelos 180 PP101, Bosque de las Lomas, CDMX 11700	DPO
Hyland Netherlands B.V.	Printerweg 48, 3821 AD Amersfoort, Netherlands	These affiliates may provide certain services, depending on your location and agreement(s) with us.		DPO
Hyland New Zealand Limited	New Zealand	These affiliates may provide certain services, depending on your location and agreement(s) with us.	PwC Legal, Level 26 PwC Tower, 15 Customs Street West, Auckland Central, Auckland, 1010, NZ	DPO
Hyland Poland Spólka Z.O.O.	Poland	These affiliates may provide certain services, depending on your location and agreement(s) with us.	ul. Zabrska 17 (Global Office Park, Building A1, 15th Floor), 40-083 Katowice, Poland	DPO
Hyland Australia Pty Ltd	Australia	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Suite 3, Level 3, 454 Collins Street, Melbourne 3000	DPO
Hyland Japan GK	Japan	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Shinbashi Tokyu Bldg. 2F & 3F, 4-21-3, Shinbashi Minato-ku Tokyo Japan 105-0004	DPO
Peru Branch – Hyland Software, Inc.	Peru	These affiliates may provide certain services, depending on your location and agreement(s) with us.	Calle Grimaldo del Solar 162, Oficina 602, Miraflores, Lima 10574 Peru	DPO
Singapore Branch – Hyland Software, Inc.	Singapore	These affiliates may provide certain services, depending on your location and agreement(s) with us.	9 Raffles Place #26-01, Republic Plaza Singapore Singapore 048619	DPO
South Africa Branch – Hyland Software, Inc.	South Africa	These affiliates may provide certain services, depending on your location and agreement(s) with us.	43 Magalies, Montpark Drive, Montgomery Park, Johannesburg, Gauteng, South Africa, 2195	DPO
Hyland Arabia Limited	Saudi Arabia	These affiliates may provide certain services, depending on your location and agreement(s) with us.	1st Floor, Riyadh Park, Al Aqiq, Riyadh, Saudi Arabia 11564	DPO
Hyland Trading LLC	UAE	These affiliates may provide certain services, depending on your location and agreement(s) with us.	One By Omniyat, 19th floor, Office 1903 Business Bay, Dubai, UAE	DPO

NOTICE AND DISCLAIMER: This document is subject to change at any time. Last updated on September 1, 2026. This document is confidential and is subject to the confidentiality obligations stated in the non-disclosure agreement or other agreement executed between your organization and Hyland or its authorized solution provider.