October 19 marks the beginning of something we've been working toward all year—a digital experience that finally organizes itself around your needs, not our history.
For years, you've told us the same thing: "You know everything about me. Why do I have to go looking for things?" That simple question became the North Star for everything we've built.
The new Hyland digital experience is our answer.
Four clear destinations. One connected experience.
Docs — Understand your product Find product documentation, guides, and version-specific information all in one place. No more hunting across multiple sites.
Support — Get the help you need Manage support cases, access resources, find downloads, and connect with our team. Everything you need to resolve issues is here.
Community — Connect and participate Engage with other customers across your industry, access announcements and forums, explore user groups, and participate in conversations around the products you use.
Hyland University — Build your skills Take technical courses, access training resources, and grow your expertise through structured learning.
Behind it all is Hyland ID—your single profile that connects you across our entire digital ecosystem.
What's different
The resources you rely on didn't disappear. We migrated them. Your discussions, posts, groups, and connections are here in Community. The documentation you use is in Docs. The support tools you know are in Support.
What's different is that everything is organized around what you're trying to accomplish—not where we happened to put it years ago.
What happens October 19
Community gets a fresh look
Starting October 19, you’ll have access to the new Community, a streamlined experience designed to make finding what you need easier and moving between destinations more natural. Your existing discussions, posts, and groups are already here. We’ve also added product roadmaps so you can see what’s coming from Hyland. You can check out our onboarding resources here.
Support.hyland.com is live
It also marks the launch of a brand new support home. Support.hyland.com is your destination for creating and managing support cases, accessing downloads, finding licensing information, and discovering knowledge articles all in one place. Think of it as your dedicated support hub.
Will everything be perfect on day one?
There are a few items that we know are not going to be perfect from day one. Large migrations mean we might discover things that need attention. We’re committed to addressing them quickly, and we’re counting on your feedback to help us identify what matters most.
Known issues:
- Some community features, like member ranks, may display incorrectly for a period of time.
- If you encounter restricted content, you may see a generic error message instead of specific guidance on access.
These issues are known and we are working on getting them fixed as soon as we can. We’re not treating the launch as a finish line. We’re treating it as the beginning of a digital experience we’ll keep improving together.
A few things to remember:
Start with your intent. What are you trying to accomplish? That question points you to the right destination.
Not sure? Community is designed as a front door. It connects you to other destinations naturally.
Have questions or encounter issues?
Share your feedback through Support. We're listening.
Check out our guides and resources.
We've documented everything to help you get oriented quickly.
Thank you
None of this happens without you. Your feedback, your participation, and your willingness to move with us through this transition are what make this work. You're helping us build something that will make it easier to succeed with Hyland. Continue to share your thoughts and feedback by submitting a support case.
Welcome to the new Hyland digital experience. We're excited to see what we accomplish together.
