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system error error after logging in - cm:extensionwebscripts must exist; it was not found

shockwave

hello everyone,
i'm using alfresco community edition 5.0d in multi-tenant setup.
yesterday one of the tenants stopped working (others works fine).
i can authenticate, but when i try to access "Alfresco Share" or "Alfresco Administration console" i get this error:

HTTP Status 500 - 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
type Exception report

message 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.springframework.extensions.webscripts.WebScriptException: 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:235)
org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:212)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:211)
org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:208)
org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
org.alfresco.repo.web.scripts.RepoStore.getBaseNodeRef(RepoStore.java:207)
org.alfresco.repo.web.scripts.RepoStore.findNodeRef(RepoStore.java:318)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader$1$1.execute(RepoStore.java:843)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:345)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader$1.doWork(RepoStore.java:838)
org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader.findTemplateSource(RepoStore.java:834)
freemarker.cache.MultiTemplateLoader.findTemplateSource(MultiTemplateLoader.java:113)
freemarker.cache.TemplateCache.acquireTemplateSource(TemplateCache.java:628)
freemarker.cache.TemplateCache.findTemplateSource(TemplateCache.java:618)
freemarker.cache.TemplateCache.getTemplate(TemplateCache.java:260)
freemarker.cache.TemplateCache.getTemplate(TemplateCache.java:205)
freemarker.template.Configuration.getTemplate(Configuration.java:740)
freemarker.template.Configuration.getTemplate(Configuration.java:665)
org.alfresco.repo.web.scripts.RepositoryTemplateProcessor.hasTemplate(RepositoryTemplateProcessor.java:145)
org.springframework.extensions.webscripts.TemplateProcessorRegistry.findValidTemplatePath(TemplateProcessorRegistry.java:252)
org.springframework.extensions.webscripts.AbstractWebScript.getScriptStatusTemplate(AbstractWebScript.java:1220)
org.springframework.extensions.webscripts.AbstractWebScript.getStatusTemplate(AbstractWebScript.java:1181)
org.springframework.extensions.webscripts.AbstractWebScript$1.getStatusTemplate(AbstractWebScript.java:1147)
org.springframework.extensions.webscripts.WebScriptException.getStatusTemplate(WebScriptException.java:139)
org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:250)
org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)

Someone could please help me to solve this issue?
Many thank's in advice for your help!

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Comments

abhinavmishra14

@shockwave wrote:
hello everyone,
i'm using alfresco community edition 5.0d in multi-tenant setup.
yesterday one of the tenants stopped working (others works fine).
i can authenticate, but when i try to access "Alfresco Share" or "Alfresco Administration console" i get this error:

HTTP Status 500 - 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
type Exception report

message 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.springframework.extensions.webscripts.WebScriptException: 08100098 Web Script Store workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found
org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:235)
org.alfresco.repo.web.scripts.RepoStore$1$1.execute(RepoStore.java:212)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:211)
org.alfresco.repo.web.scripts.RepoStore$1.doWork(RepoStore.java:208)
org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
org.alfresco.repo.web.scripts.RepoStore.getBaseNodeRef(RepoStore.java:207)
org.alfresco.repo.web.scripts.RepoStore.findNodeRef(RepoStore.java:318)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader$1$1.execute(RepoStore.java:843)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:345)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader$1.doWork(RepoStore.java:838)
org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
org.alfresco.repo.web.scripts.RepoStore$RepoTemplateLoader.findTemplateSource(RepoStore.java:834)
freemarker.cache.MultiTemplateLoader.findTemplateSource(MultiTemplateLoader.java:113)
freemarker.cache.TemplateCache.acquireTemplateSource(TemplateCache.java:628)
freemarker.cache.TemplateCache.findTemplateSource(TemplateCache.java:618)
freemarker.cache.TemplateCache.getTemplate(TemplateCache.java:260)
freemarker.cache.TemplateCache.getTemplate(TemplateCache.java:205)
freemarker.template.Configuration.getTemplate(Configuration.java:740)
freemarker.template.Configuration.getTemplate(Configuration.java:665)
org.alfresco.repo.web.scripts.RepositoryTemplateProcessor.hasTemplate(RepositoryTemplateProcessor.java:145)
org.springframework.extensions.webscripts.TemplateProcessorRegistry.findValidTemplatePath(TemplateProcessorRegistry.java:252)
org.springframework.extensions.webscripts.AbstractWebScript.getScriptStatusTemplate(AbstractWebScript.java:1220)
org.springframework.extensions.webscripts.AbstractWebScript.getStatusTemplate(AbstractWebScript.java:1181)
org.springframework.extensions.webscripts.AbstractWebScript$1.getStatusTemplate(AbstractWebScript.java:1147)
org.springframework.extensions.webscripts.WebScriptException.getStatusTemplate(WebScriptException.java:139)
org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:250)
org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)

Someone could please help me to solve this issue?
Many thank's in advice for your help!

There are two repository folders where repo js webscripts can be deployed.

1- /Company Home/Data Dictionary/Web Scripts Extensions
2- /Company Home/Data Dictionary/Web Scripts

The error is complaining about the "workspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts must exist; it was not found" that is '/Company Home/Data Dictionary/Web Scripts Extensions' seems to be missing or not readable

Can you check if the above folders still exists and accessible for all tanents ?

shockwave

not sure how to check if folders exists since i cannot log in to the tenant and in tha admin console...
other tenants works fine and showsworkspace://SpacesStore/app:company_home/app:dictionary/cm:extensionwebscripts node.
could you please help me to point the right direction ti check if folder exists?

i have manually created
/home/alfresco/alfresco-5.0.d/tomcat/shared/classes/alfresco/extension/templates
/home/alfresco/alfresco-5.0.d/tomcat/shared/classes/alfrescoalfresco/templates/webscripts
because not existing, but nothing changed.

shockwave

just a quick update.
browsing tenant repository in webdav i can see that "data dictionary" folder is empty.
i've tried to recreate the directory subtree copying directory structore of another tenat, but the problem still exists.
also in the log i can still see the same error.
(yes alfresco service has been restarted)

abhinavmishra14

The directory needs to be in repository not on installation folders. Like you have mentioned "browsing tenant repository in webdav i can see that "data dictionary" folder is empty." --> If you have a most recent backup, try restoring it. Creating the directory via webdav may not be working as expected (my self never tried restoring through webdav).