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Alfresco error : Server error (062645497)

lotfi213dz

Hello,

we have a standard setup of Alfresco in two machines, one as application server and one as NAS server for data,

Now, when we try accessing any published website, we receive the following error:

Server error (062646715). Details can be found in the server logs.

I would like to know, what does this mean? and where i may find those server logs?

Thank you in advance,

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Alfresco Content Services

Comments

abhinavmishra14

You would have to provide litte more info as to what is setup as application server? do you mean you have share on one machine and alfresco repo in on other ? what are published websites? Are these sites created in share?

How are you trying to access ? url?

The logs can be found usually with name as "alfresco.log" for alfresco repo app and "share.log" for share app at path:

$TOMCAT_HOME/logs (e.g. /usr/local/tomcat/logs)

lotfi213dz

Hello abhinavmishra14

Thank you for your reply,

For informaiton, i've just noticed that error code received, changes everytime, i try accessing the link

Please find bellow, answers to your question:

About our setup

We have two servers:

- physical NAS server (physical), which should hold all data

- application server (VM), where the alfresco app is installed, and has the NAS shares mounted as alf_data

how are you trying to access ? url ?

After logging in as Administrator, when i click on a site, i get the attached error message.

The url for that is:

http://alfresco/share/page/site/rm/dashboard

About the logs,

please, find in the following onedrive folder, the two log files you asked for:

https://1drv.ms/u/s!AmvNYUAbbtdQiGjrM_SYwKJrwLW4?e=gsXukm

Thank you in advance,

abhinavmishra14

Did you tried creating a new site, do you still get the same error even you create new site? You can test this scenario as well.

As per you alfresco.log, i could see these errors:

Caused by: org.alfresco.service.cmr.repository.ContentIOException: 06270349 Failed to copy content to string: 
   accessor: ContentAccessor[ contentUrl=store://2021/5/20/9/55/5624bf4c-a4b9-45d3-93cd-98c7d8b68923.bin, mimetype=text/plain, size=0, encoding=UTF-8, locale=fr_FR]

Caused by: org.alfresco.service.cmr.repository.ContentIOException: 06270348 Failed to open stream onto channel: 
   accessor: ContentAccessor[ contentUrl=store://2021/5/20/9/55/5624bf4c-a4b9-45d3-93cd-98c7d8b68923.bin, mimetype=text/plain, size=0, encoding=UTF-8, locale=fr_FR]
	at org.alfresco.repo.content.AbstractContentReader.getContentInputStream(AbstractContentReader.java:408)
	at org.alfresco.repo.content.AbstractContentReader.getContentString(AbstractContentReader.java:509)
	... 66 more
Caused by: org.springframework.dao.ConcurrencyFailureException: store://2021/5/20/9/55/5624bf4c-a4b9-45d3-93cd-98c7d8b68923.bin no longer exists
	at org.alfresco.repo.content.EmptyContentReader.getDirectReadableChannel(EmptyContentReader.java:63)
	at org.alfresco.repo.content.AbstractContentReader.getReadableChannel(AbstractContentReader.java:278)
	at org.alfresco.repo.content.AbstractContentReader.getContentInputStream(AbstractContentReader.java:382)
	... 67 more

Highlighted the error which may be the root of the issue you are facing. It seems the files associated with the site are either deleted from the NAS drive or may be alfresco is not able to access it.

If you have a most recent backup of db, alf_data and indexes, try restoring it.

lotfi213dz

Hello,

Thank you for your answer..

Effectively, i found no folder with what is in logfile, and unfortunately, we do not have any backups for this old server.

I would like to know, if there's any solution to get rid of this entry, to get alfresco back again?

Thank you in advance,