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Starting a Workflow: Send Email Notification not working !

diassynthesis

Only the admin user (or the user with the credentials in the alfresco-global.properties) can send an email notification.

Any other user Starting a workflow, can't send an email notification.

Error from the log:

ERROR [action.executer.MailActionExecuter] [mailAsyncAction2] Failed to send email to [djamel] : org.springframework.mail.MailSendException: Failed messages: com.sun.mail.smtp.SMTPSendFailedException: 554 5.7.8 User [admin@***********.com] not authorized to send on behalf of <ms.bara@*************.com>; message exceptions (1) are:Failed message 1: com.sun.mail.smtp.SMTPSendFailedException: 554 5.7.8 User [admin@********.com] not authorized to send on behalf of <ms.bara@***********.com>

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Accepted answers

diassynthesis

SOLVED : mail.from.enabled=false

I've also added a TXT and SPF record to our domain (and i really don't know if it is important or not !!!).

All comments

cristinamr

Hi! Could you try to specify these fields?

mail.from.default
mail.from.enabled

Check here for more details.

Try it and let us know the result.

Cheers.

msbara

mail.from.default=admin@***********.com

mail.from.enabled=true

msbara

The email configuration is configured according to the https://docs.alfresco.com/content-services/6.2/config/email/ and is working perfectly (for Inbound and outbound), the only problem is that "How can any user when starting a workflow get the Send email Notification working.

Is there a possibility to add the email account credentials (username & password) for the other users in the config file, cause all the emails will be send from the account specified in the config (mail.from.default)(in my case the admin account: admin@*****.com), and this rise the related error "Can't send on behalf of ....". If not, is there a way to authorize the admin account to send emails "on behalf or send as" of another user.

msbara

According to this document https://datatracker.ietf.org/doc/html/rfc4468

this error:

554 5.7.8 URL resolution requires trust relationship

      The submit server does not have a trust relationship with the IMAP
      server specified in the URL argument to BURL.

diassynthesis

@cristinamr i'm getting some trouble to signin with my account in hub.alfresco (I signedin with a second account as @msbara

@msbara is the same user as @diassynthesis

But now, it's OK, I signed in as @diassynthesis

cristinamr

Are you using a custom workflow? If yes: please share with us the code where you call to send the email. If not: could you please tell us step by step how are you configuring and using the default one? (and which one it is).

diassynthesis

Hi @cristinamr

SORRY for my bad English !

- I'm not using any custom workflow.

- The configuration is shown in the attached pictures. The messaging system is working perfectly, cause I'm receiving all the notifications by mail (eg: test message, siteinvite, and also the Start workflow notification (but only for the admin user, cause it's the only user with known credentials), and when another user start a workflow no email can be send and server reply with the related error, because the email is send by the admin user as stated in the config file (dockerfile and the docker-compose.yml files) and in this case the credentials (more exactly the email-password for the user initiating the workflow is unknown).

There is a mismatch between the email account of the user initiating the workflow and the user who try to send the email ( the admin user in our case).

The proof is, when it's the admin user who initiates the workflow, all is running perfectly and the email is sent to the user to whish the task is assigned, because there is a concordance between the credentials of the account of the user initiating the workflow and the user who send the email.

Should I turn mail.from.enabled to false, but in this case where and how can'i provide the user email password ???

NB: All the users are members of the Group EMAIL_CONTRIBUTORS.

best regards.

KarenP3

Una volta che ho avuto un problema, non c'era alcun record DMARC e apparentemente questo ha portato al rifiuto dell'e-mail.
Poi non ho capito perché è successo, ora l'ho scoperto, grazie)
https://bobcares.com/blog/554-permanent-problems-with-the-remote-server/ employee monitoring

diassynthesis

@KarenP3 Good news

crisdev13

sir can i have your email configuration in docker compose pls @diassynthesis