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Broken alfresco installation

marvintje

Hi,

I have a problem with an installation of Alfresco. First of all, I am new to Alfresco, so if I ask some noob questions, please don´t blame me

I have a organisation that came to me with a broken installation of Alfresco, version 4.2c. It´s a standalone installation, without docker. Installed on Ubuntu 12.04.

The Alfresco instance doesn´t work at all anymore. When I try to start it, it shows:

user01@cms01:/opt/alfresco$ sudo ./alfresco.sh start
/opt/alfresco/tomcat/scripts/ctl.sh : tomcat (pid 1731) already running

When you try to open the Alfresco page, it takes ages, and then it doesn´t load (Keeps loading forever).

When I try to stop Alfresco it shows this:

user01@cms01:/opt/alfresco$ sudo ./alfresco.sh stop
Using CATALINA_BASE:   /opt/alfresco/tomcat
Using CATALINA_HOME:   /opt/alfresco/tomcat
Using CATALINA_TMPDIR: /opt/alfresco/tomcat/temp
Using JRE_HOME:        /opt/alfresco/java
Using CLASSPATH:       /opt/alfresco/tomcat/bin/bootstrap.jar:/opt/alfresco/tomcat/bin/tomcat-juli.jar
Using CATALINA_PID:    /opt/alfresco/tomcat/temp/catalina.pid

Where do I need to start to get this solved? We've looked multiple hours/days into this problem, without any succes.

I've also tried to get a new install (docker), and import the databse, but when importing the old databse to the new installation, it throws a lot of errors (I think they are not compatible).

Find more posts tagged with

Alfresco Content Services

Comments

igorf3

If you have installed Alfresco manually or upgraded from a previous version of Alfresco, you might not This indicates a broken MS-Office deployment.

UPSers

abhinavmishra14

The issue lies to this error:

/opt/alfresco/tomcat/scripts/ctl.sh : tomcat (pid 1731) already running

Try killing the Pid instead and see if it works.

sudo kill -9 {PID}

e.g.: sudo kill -9 1731

If possible, share the logs or try to navigate through logs and what could have caused the failure. Also see if there is any system service configured which may be starting the instance and you are trying to start it again via 'alfresco.sh' script.

Try runnin the command to see if you get any details:

sudo systemctl status {PID}

e.g: sudo systemctl status 1731

As a last resort try rebooting the instance.

marvintje

Both of you, thanks for the reply.

@igorf3 wrote:
If you have installed Alfresco manually or upgraded from a previous version of Alfresco, you might not This indicates a broken MS-Office deployment.

You mean libre office or open office?

@abhinavmishra14 wrote:
The issue lies to this error:
"
/opt/alfresco/tomcat/scripts/ctl.sh : tomcat (pid 1731) already running
"
Try killing the Pid instead and see if it works.
sudo kill -9 {PID}
e.g.: sudo kill -9 1731
If possible, share the logs or try to navigate through logs and what could have caused the failure. Also see if there is any system service configured which may be starting the instance and you are trying to start it again via 'alfresco.sh' script.
Try runnin the command to see if you get any details:
sudo systemctl status {PID}
e.g: sudo systemctl status 1731
As a last resort try rebooting the instance.

Killing the PID and then starting doesn't work.

The log files ´webquickstart.log´ shows all the same errors:

00:03:28,530 WARN  [org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl] WQS unable to connect to repository: Cannot access http://127.0.0.1:8080/alfresco/service/cmis: Connection reset
00:05:21,170 ERROR [org.alfresco.wcm.client.impl.WebScriptCallerImpl] Failed to make request to Alfresco web script
java.net.SocketException: Connection reset
	at java.net.SocketInputStream.read(SocketInputStream.java:189)
	at java.net.SocketInputStream.read(SocketInputStream.java:121)
	at java.io.BufferedInputStream.fill(BufferedInputStream.java:235)
	at java.io.BufferedInputStream.read(BufferedInputStream.java:254)
	at org.apache.commons.httpclient.HttpParser.readRawLine(HttpParser.java:78)
	at org.apache.commons.httpclient.HttpParser.readLine(HttpParser.java:106)
	at org.apache.commons.httpclient.HttpConnection.readLine(HttpConnection.java:1116)
	at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.readLine(MultiThreadedHttpConnectionManager.java:1413)
	at org.apache.commons.httpclient.HttpMethodBase.readStatusLine(HttpMethodBase.java:1973)
	at org.apache.commons.httpclient.HttpMethodBase.readResponse(HttpMethodBase.java:1735)
	at org.apache.commons.httpclient.HttpMethodBase.execute(HttpMethodBase.java:1098)
	at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:398)
	at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
	at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
	at org.alfresco.wcm.client.impl.WebScriptCallerImpl.executeRequest(WebScriptCallerImpl.java:150)
	at org.alfresco.wcm.client.impl.WebScriptCallerImpl.get(WebScriptCallerImpl.java:132)
	at org.alfresco.wcm.client.impl.WebScriptCallerImpl.getTicket(WebScriptCallerImpl.java:107)
	at org.alfresco.wcm.client.util.impl.AlfrescoTicketCmisAuthenticationProvider.getTicket(AlfrescoTicketCmisAuthenticationProvider.java:61)
	at org.alfresco.wcm.client.util.impl.AlfrescoTicketCmisAuthenticationProvider.getPassword(AlfrescoTicketCmisAuthenticationProvider.java:43)
	at org.apache.chemistry.opencmis.client.bindings.spi.StandardAuthenticationProvider.getHTTPHeaders(StandardAuthenticationProvider.java:63)
	at org.apache.chemistry.opencmis.client.bindings.spi.atompub.HttpUtils.invoke(HttpUtils.java:120)
	at org.apache.chemistry.opencmis.client.bindings.spi.atompub.HttpUtils.invokeGET(HttpUtils.java:60)
	at org.apache.chemistry.opencmis.client.bindings.spi.atompub.AbstractAtomPubService.read(AbstractAtomPubService.java:548)
	at org.apache.chemistry.opencmis.client.bindings.spi.atompub.AbstractAtomPubService.getRepositoriesInternal(AbstractAtomPubService.java:716)
	at org.apache.chemistry.opencmis.client.bindings.spi.atompub.RepositoryServiceImpl.getRepositoryInfos(RepositoryServiceImpl.java:58)
	at org.apache.chemistry.opencmis.client.bindings.impl.RepositoryServiceImpl.getRepositoryInfos(RepositoryServiceImpl.java:85)
	at org.apache.chemistry.opencmis.client.runtime.SessionFactoryImpl.getRepositories(SessionFactoryImpl.java:111)
	at org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl.getRepository(GuestSessionFactoryImpl.java:144)
	at org.alfresco.wcm.client.util.impl.GuestSessionFactoryImpl.run(GuestSessionFactoryImpl.java:157)
	at java.lang.Thread.run(Thread.java:724)

´Solr.log´ shows:

00:01:05,682 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:01:20,658 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:03:05,618 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:03:20,594 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:05:05,682 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:05:20,658 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:07:05,618 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.
00:07:20,722 WARN  [org.alfresco.solr.tracker.CoreTracker] Tracking communication timed out.

´share.log´ shows:

09:47:09,203 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:09,247 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
09:47:09,247 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:09,250 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
09:47:10,544 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 341 Web Scripts (+0 failed), 354 URLs
09:47:10,544 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 8 Package Description Documents (+0 failed) 
09:47:10,544 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 0 Schema Description Documents (+0 failed) 
09:47:10,719 INFO  [org.springframework.extensions.webscripts.AbstractRuntimeContainer] Initialised Spring Surf Container Web Script Container (in 1465.5144ms)
09:47:10,722 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:10,724 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
09:47:21,305 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:21,353 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
09:47:21,353 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:21,355 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js
09:47:22,434 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 341 Web Scripts (+0 failed), 354 URLs
09:47:22,434 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 8 Package Description Documents (+0 failed) 
09:47:22,434 INFO  [org.springframework.extensions.webscripts.DeclarativeRegistry] Registered 0 Schema Description Documents (+0 failed) 
09:47:22,571 INFO  [org.springframework.extensions.webscripts.AbstractRuntimeContainer] Initialised Spring Surf Container Web Script Container (in 1212.242ms)
09:47:22,574 INFO  [org.springframework.extensions.webscripts.TemplateProcessorRegistry] Registered template processor freemarker for extension ftl
09:47:22,577 INFO  [org.springframework.extensions.webscripts.ScriptProcessorRegistry] Registered script processor javascript for extension js

´alfresco.log´ shows:

https://pastebin.com/069anNNE

abhinavmishra14

@marvintje i did not mention office, you killed the tomcat pid.

In your log i see following errors:

16:29:59,779 ERROR [org.alfresco.fileserver] [SMB] Server error : org.alfresco.jlan.server.config.InvalidConfigurationException: Error initializing TCP-IP SMB session handler, Address already in use
16:29:59,782 ERROR [org.alfresco.fileserver] Error from JLAN
org.alfresco.jlan.server.config.InvalidConfigurationException: Error initializing TCP-IP SMB session handler, Address already in use
	at org.alfresco.jlan.smb.server.nio.NIOCifsConnectionsHandler.initializeHandler(NIOCifsConnectionsHandler.java:259)
	at org.alfresco.jlan.smb.server.SMBServer.run(SMBServer.java:479)
	at java.lang.Thread.run(Thread.java:724)


org.alfresco.error.AlfrescoRuntimeException: 06260237 Unable to start the VtiServer, as the port 7070 is already in use
	at org.alfresco.module.vti.VtiServer.onBootstrap(VtiServer.java:218)
	at org.springframework.extensions.surf.util.AbstractLifecycleBean.onApplicationEvent(AbstractLifecycleBean.java:56)
	at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:209)
	at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:180)
	at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:303)
	at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:911)
	at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:428)
	at org.springframework.web.context.ContextLoader.createWebApplicationContext(ContextLoader.java:276)
	at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:197)
	at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:47)
	at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:63)
	at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4973)
	at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5467)
	at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
	at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:901)
	at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:877)
	at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:632)
	at org.apache.catalina.startup.HostConfig.deployDirectory(HostConfig.java:1229)
	at org.apache.catalina.startup.HostConfig$DeployDirectory.run(HostConfig.java:1875)
	at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
	at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
	at java.util.concurrent.FutureTask.run(FutureTask.java:166)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:724)
Caused by: java.net.BindException: Address already in use
	at java.net.PlainSocketImpl.socketBind(Native Method)
	at java.net.AbstractPlainSocketImpl.bind(AbstractPlainSocketImpl.java:376)
	at java.net.ServerSocket.bind(ServerSocket.java:376)
	at java.net.ServerSocket.<init>(ServerSocket.java:237)
	at java.net.ServerSocket.<init>(ServerSocket.java:181)
	at org.mortbay.jetty.bio.SocketConnector.newServerSocket(SocketConnector.java:80)
	at org.mortbay.jetty.bio.SocketConnector.open(SocketConnector.java:73)
	at org.mortbay.jetty.AbstractConnector.doStart(AbstractConnector.java:283)
	at org.mortbay.jetty.bio.SocketConnector.doStart(SocketConnector.java:147)
	at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:50)
	at org.mortbay.jetty.Server.doStart(Server.java:235)
	at org.mortbay.component.AbstractLifeCycle.start(AbstractLifeCycle.java:50)
	at org.alfresco.module.vti.VtiServer.onBootstrap(VtiServer.java:210)
	... 24 more

The error clearly says that one or the other ports are already in use on your server. Try Rebooting the ubuntu machine (i am not sure if you have already tried), if tried already -- it looks like some or the other processes are alfready using port 7070 (as mentioned in error log). Try to change the ports.

Do you mind sharing the server.xml from tomcat and alfresco-global.properties here?

marvintje

Hi,

Yes I've already restarted the Ubuntu server multiple times.

The port in use error was some older error I see now. It isn't showing up anymore.

The server.xml:

https://pastebin.com/TemLZBtb

alfresco.global.properties:

https://pastebin.com/6Q1W6gBC

marvintje

I've made some progress. I've changed the maximum java memory size.
The server isn't forever loading now. It shows some things:

On http://hostname:8080 it shows a default tomcat page.
On http://hostname:8080/alfresco it shows a login page, and I can login on it.
However, on http://hostname:8080/share/page it shows:

A problem has occured.
This page could not be rendered:
slingshot-login
Please notify your system administrator.

I've looked this up on Google, and a stackoverflow (https://stackoverflow.com/questions/8087162/alfresco-share-error) post telled me to do:

stop the Alfresco server
delete the expanded directories tomcat/webapps/alfresco and tomcat/webapps/share
delete tomcat/temp/*
delete tomcat/work/*
start Alfresco again

I've done this, without any succes.

What to do/try now? The alfresco.log file still shows the VtiServer port error.

The share.log shows this error:

11:34:07,263 ERROR [org.springframework.extensions.surf.render.RenderService] Unable to process template: simple-guest
11:34:07,263 ERROR [org.springframework.extensions.surf.render.RenderService] An exception occurred while rendering: slingshot-login
org.springframework.extensions.surf.exception.RendererExecutionException: WebTemplateProcessor failed to process template uri: org/alfresco/simple-guest
	at org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:467)
	at org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:57)
	at org.springframework.extensions.surf.render.RenderService.processTemplate(RenderService.java:721)
	at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.calculateComponentDependencies(TemplateInstanceRenderer.java:75)
	at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.body(TemplateInstanceRenderer.java:134)
	at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
	at org.springframework.extensions.surf.render.bean.PageRenderer.body(PageRenderer.java:85)
	at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
	at org.springframework.extensions.surf.render.RenderService.renderPage(RenderService.java:762)
	at org.springframework.extensions.surf.mvc.PageView.dispatchPage(PageView.java:411)
	at org.springframework.extensions.surf.mvc.PageView.renderView(PageView.java:250)
	at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:316)
	at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:250)
	at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1047)
	at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:817)
	at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:719)
	at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:644)
	at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:549)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:74)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:374)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607)
	at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
	at java.lang.Thread.run(Thread.java:724)
Caused by: org.springframework.extensions.webscripts.WebScriptException: 06280003 Failed to process template org/alfresco/simple-guest.ftl
	at org.springframework.extensions.webscripts.processor.FTLTemplateProcessor.process(FTLTemplateProcessor.java:175)
	at org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:438)
	... 43 more
Caused by: freemarker.core.InvalidReferenceException: Expression (page.url.args.theme!theme) is undefined on line 9, column 18 in org/alfresco/include/alfresco-template.ftl.
	at freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:125)
	at freemarker.core.Expression.getStringValue(Expression.java:118)
	at freemarker.core.Expression.getStringValue(Expression.java:93)
	at freemarker.core.StringBuiltins$StringBuiltIn._getAsTemplateModel(StringBuiltins.java:71)
	at freemarker.core.Expression.getAsTemplateModel(Expression.java:89)
	at freemarker.core.Assignment.accept(Assignment.java:90)
	at freemarker.core.Environment.visit(Environment.java:221)
	at freemarker.core.MixedContent.accept(MixedContent.java:92)
	at freemarker.core.Environment.visit(Environment.java:221)
	at freemarker.core.Environment.include(Environment.java:1508)
	at freemarker.core.Include.accept(Include.java:169)
	at freemarker.core.Environment.visit(Environment.java:221)
	at freemarker.core.MixedContent.accept(MixedContent.java:92)
	at freemarker.core.Environment.visit(Environment.java:221)
	at freemarker.core.Environment.process(Environment.java:199)
	at org.springframework.extensions.webscripts.processor.FTLTemplateProcessor.process(FTLTemplateProcessor.java:171)

caparicio

Hi guys,

for those who have trouble with port 7070 already in use, please confirm if you have ANYDESK - remote desktop access software instaled. This software uses port 7070 and then when alfresco start and try to start vtiserver return that error of port already in use.

It happened to me.

Regards
Carlos