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JOD Converter is not working anymore

nettania

Since serveral week, I cannot preview office documents anymore. Therefore I shutdown the alfresco instance. During restart the following jodconverter error is displayed in alfresco.log:

2020-05-05 09:13:48,482 ERROR [org.alfresco.repo.content.JodConverterSharedInstance] [localhost-startStop-1] Unable to start JodConverter library. The following error is shown for informational purposes only.
org.artofsolving.jodconverter.office.OfficeException: failed to start and connect
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:62)
        at org.artofsolving.jodconverter.office.PooledOfficeManager.start(PooledOfficeManager.java:96)
        at org.artofsolving.jodconverter.office.ProcessPoolOfficeManager.start(ProcessPoolOfficeManager.java:60)
        at org.alfresco.repo.content.JodConverterSharedInstance.afterPropertiesSet(JodConverterSharedInstance.java:364)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1837)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1774)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:593)
        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:515)
        at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:320)
        at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:222)
        at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:318)
        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
        at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:845)
        at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:877)
        at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:549)
        at org.alfresco.repo.management.subsystems.ChildApplicationContextFactory$ApplicationContextState.start(ChildApplicationContextFactory.java:824)
        at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.start(AbstractPropertyBackedBean.java:1098)
        at org.alfresco.repo.management.subsystems.AbstractPropertyBackedBean.onApplicationEvent(AbstractPropertyBackedBean.java:637)
        at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEventInternal(SafeApplicationEventMulticaster.java:221)
        at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:186)
        at org.alfresco.repo.management.SafeApplicationEventMulticaster.multicastEvent(SafeApplicationEventMulticaster.java:206)
        at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:402)
        at org.springframework.context.support.AbstractApplicationContext.publishEvent(AbstractApplicationContext.java:359)
        at org.springframework.context.support.AbstractApplicationContext.finishRefresh(AbstractApplicationContext.java:896)
        at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:552)
        at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:400)
        at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:291)
        at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:103)
        at org.alfresco.web.app.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:70)
        at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4699)
        at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5165)
        at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
        at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:743)
        at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:719)
        at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:705)
        at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:614)
        at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1823)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: java.util.concurrent.ExecutionException: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
        at java.base/java.util.concurrent.FutureTask.report(FutureTask.java:122)
        at java.base/java.util.concurrent.FutureTask.get(FutureTask.java:205)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.startAndWait(ManagedOfficeProcess.java:60)
        ... 41 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: could not establish connection
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:141)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.access$000(ManagedOfficeProcess.java:29)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess$1.run(ManagedOfficeProcess.java:56)
        ... 5 more
Caused by: org.artofsolving.jodconverter.office.OfficeException: office process died with exit code 77
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess$6.attempt(ManagedOfficeProcess.java:135)
        at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:34)
        at org.artofsolving.jodconverter.office.Retryable.execute(Retryable.java:24)
        at org.artofsolving.jodconverter.office.ManagedOfficeProcess.doStartProcessAndConnect(ManagedOfficeProcess.java:139)
        ... 7 more
2020-05-05 09:13:48,512 INFO  [org.alfresco.repo.management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Startup of 'OOoJodconverter' subsystem, ID: [OOoJodconverter, default] complete

After some research I found the same error in the jodconverter google user group (https://github.com/sivanthiinfowave/jodconverter/issues/109). The only solution provided is to change the implementation how the JODConverter object is created.

Has someone the same problem and found another solution?

System:

Ubuntu 18.04.4 LTS
LibreOffice 6.0.7.3 00m0(Build:3)
Community - 6.2.

Thanks,

Florian

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Accepted answers

ryo39

Hi, Florian

I think the exit code 77 shown in the log is a permission denied.

Do you launch your alfresco process as a correct user?

Correct user means that the user you use to launch alfresco process has a permission to execute 'soffice.bin'.

Best,

ryo

All comments

ryo39

Hi, Florian

I think the exit code 77 shown in the log is a permission denied.

Do you launch your alfresco process as a correct user?

Correct user means that the user you use to launch alfresco process has a permission to execute 'soffice.bin'.

Best,

ryo

nettania

Hi,

thank you for your repsonse, you are right, there is a permission issue. If I start alfresco as root user it is working. However I can run soffice.bin also with the user who runs alfresco.

Does someone knows how to test the user privileges required to execute JOD conveter, I do not want to run alfresco as root.

Thanks,

Florian

ryo39

Hi,

How did you install your alfresco? at that time which user was used to install?

JODConverter creates and use temporary directory : $ALFRESCO/tomcat/temp/(like .jodconverter_socket_host-127.0.0.1_port-8100) on my environment and also tomcat puts various log files into $ALFRESCO/ , $ALFRESCO/tomcat/logs. I think that you would better to be an owner of alfresco.

Best,

ryo

nettania

I installed Allfresco from scratch, meaning without Docker.

I am just wondering, because everything has worked fine since month, and suddenly I get this error. Therefore I am not sure if this is not a result of an update.

Alfresco runs under his own user and that user has full access to /usr/local/alfresco which contains al required application and libraries except PorstgreSQL, openoffice, and imagemagick which I installed as debian packages.

I will check the again permission and ownerships.

Florian