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Document previews not working

ChrisAlker

Hi guys, we have a problem in our live system and I built a test system to see if the issue replicates, which it has. The problem I am experiencing, is that when a document is uploaded to the repository, I am getting a message when trying to preview it: 'This document can't be previewed. Click here to download it.'

I can see others have had this issue on the forum, but in the cases I have seen they have made changes from the install configuration, whereas I am working with a new install. I have checked and I can see that soffice.bin is running as a local service.

The file type is a .docx and is around 1.3Mb in size, when it is uploaded Alfresco regognises the mimetype as Microsoft Word 2007.

Interestingly, I did some basic testing and found that the software does not behave the same 100% of the time. I uploaded the document, tried to preview and got the 'document can't be previewed' message, I then deleted the document and uploaded again, this time the preview was available. I deleted and uploaded the document again to see if it would always now show a preview, only this time it did not preview the document. I repeated this around 4-5 times and in all of those cases I got the 'document can't be previewed' message, so out of around 6-7 uploads, only one showed a preview.

Could it be that whatever generates the preview has a very short timeout (as the document takes seconds to upload in all cases)?

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Alfresco Content Services

Accepted answers

EddieMay

Hi @ChrisAlker,

I can replicate your issue but only on larger documents ie, > 4MB. As you can see from the screenshot, thumbnails and previews work for the 'Test Large Word Doc 1.doc' file, but fails for the 'Test Large Word 2.docx' file which is 14MB.

Have you had a look at increasing the timeouts - see this document. It's worth noting the consideration re: allowing one document too many resources as the expense of other users. This is what I would try next.

Screenshot 2020-05-04 at 09.38.40.png

All comments

EddieMay

Hi @ChrisAlker,

Are you able to provide any logs, esp. debug info on the Transformers? Also, environment, etc?

Cheers,

ChrisAlker

I can provide a log file if you can advise which one, however, even though I have seen people on here upload files, I do not seem to have anywhere here that I can add a file?

My environment is Alfrsco CE 6.2 on a Bitnami stack on my windows 10 laptop

EddieMay

Hi @ChrisAlker,

You possibly don't have permissions to upload at the moment? Just truncate the bit where the transformation error occurs - something like this:

2020-04-24 07:47:36,551 ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [ajp-nio-127.0.0.1-8009-exec-11] Exception from executeScript: 03240001 Wrapped Exception (with status template): 03240020 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 03240019 03240018 A rendition of name: {http://www.alfresco.org/model/content/1.0}pdf should have been created for source node: workspace://SpacesStore/f5f4ff84-4749-4b77-8435-fb7cf924d5a3
org.springframework.extensions.webscripts.WebScriptException: 03240001 Wrapped Exception (with status template): 03240020 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 03240019 03240018 A rendition of name: {http://www.alfresco.org/model/content/1.0}pdf should have been created for source node: workspace://SpacesStore/f5f4ff84-4749-4b77-8435-fb7cf924d5a3
at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1139)
at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:202)
at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:519)
at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:450)
at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:595)
at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:664)
at org.alfresco.repo.web.scripts.RepositoryContainer.executeScriptInternal(RepositoryContainer.java:435)
at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:315)
at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:399)
at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:210)
at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
at org.alfresco.repo.web.scripts.AlfrescoWebScriptServlet.service(AlfrescoWebScriptServlet.java:43)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.alfresco.web.app.servlet.ClearSecurityContextFilter.doFilter(ClearSecurityContextFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:690)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:525)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1627)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)
Caused by: org.alfresco.scripts.ScriptException: 03240020 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 03240019 03240018 A rendition of name: {http://www.alfresco.org/model/content/1.0}pdf should have been created for source node: workspace://SpacesStore/f5f4ff84-4749-4b77-8435-fb7cf924d5a3
at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:211)
at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:219)
at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:181)
at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:109)
at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1376)
at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:146)
... 39 more

Hopefully this will give us something to work on.

HTH,

ChrisAlker

Thanks Eddie, I think this is the error from the Tomcat logs:

2020-04-30 12:24:16,892 ERROR [extensions.webscripts.AbstractRuntime] [ajp-nio-127.0.0.1-8009-exec-5] Exception from executeScript: 03300003 The content node was not specified so the content cannot be streamed to the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js
org.springframework.extensions.webscripts.WebScriptException: 03300003 The content node was not specified so the content cannot be streamed to the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js
at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:176)
at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:519)
at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:450)
at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:595)
at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:664)
at org.alfresco.repo.web.scripts.RepositoryContainer.executeScriptInternal(RepositoryContainer.java:435)
at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:315)
at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:399)
at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:210)
at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
at org.alfresco.repo.web.scripts.AlfrescoWebScriptServlet.service(AlfrescoWebScriptServlet.java:43)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:68)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.alfresco.web.app.servlet.ClearSecurityContextFilter.doFilter(ClearSecurityContextFilter.java:53)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:199)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:96)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:543)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:139)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:81)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:688)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:343)
at org.apache.coyote.ajp.AjpProcessor.service(AjpProcessor.java:508)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:818)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1623)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.base/java.lang.Thread.run(Thread.java:834)

OnmoviesApk

Make sure the following things: In the Windows File Manager, open the Folder Options, make sure the option Always show icons, never thumbnails option is off , and the option Show preview handlers in preview pane is on

ChrisAlker

I have both those options set like that, but this is not the issue. The issue is the preview in the alfresco web page is not rendering properly, which will be relating back to a configuration issue in the Linux box the software is installed on