Important Note Regarding Deployments: Deployments will happen weekly every Monday between 1:30PM ET - 3:30PM ET. While a deployment is in progress the site may be temporarily unavailable until the deployment process has finished. In the event we need to make additional deployments outside of this scheduled time we will post specific information here.
| Community Section, Page or Application | Status Notes |
|---|---|
| Site-wide & Authentication | Some users are experiencing issues accessing parts of Community sites or services due networks blocking Community components. We are looking into this. In most cases, if you access Community off network (personal device) the functionality can be accessed. We are working on identifying an update. (Fix Deployed - Validating Results) |
| Account Details Section | Known issue with Ambassador Program where organizational permission settings could not be fully migrated, resulting in all permissions defaulting to "ON" at launch; a (Fix identified for mid-May) Known issue where users are unable to delete users under "Manage Team Permissions" (Fix Identified and in Testing) |
| Contact Us Page | no known issues |
| Dashboard & Widgets | no known issues |
| Help Center Guide | no known issues |
| Hyland Feedback Form | no known issues |
| My Profile Section | no known issues |
| Partner Dashboard & Tools | no known issues |
| Partner - License Fee Schedule | no known issues |
| Partner - Customer List | no known issues |
| Partner - Dashboard & Links | no known issues |
| Projects and Issues | Some users are experiencing issues accessing parts of Community sites or services due networks blocking Community components. We are looking into this. In most cases, if you access Community off network (personal device) the functionality can be accessed. We are working on identifying an update. (Fix Deployed - Validating Results) |
| Resources (articles, wikis, documents, etc) | no known issues |
| Search & Search Results Pages | no known issues |
| Support - Landing Page | no known issues |
| Support - My Support Cases Page & Widget | Users report inability to load support cases into My Cases page due to network settings blocking part of the solutions. For emergencies, please attempt to submit a case from a different network or with a mobile device. (Fix Deployed - Validating Resolution) |
| Support - New Support Cases Page | Users report inability to create new cases due to network settings blocking part of the solutions. For emergencies, please attempt to submit a case from a different network or with a mobile device. (Fix Deployed - Validating Resolution) |
| Support - Software Downloads | Issues reported of users getting "Access Denied" when attempting to download Alfresco software(Fix Deployed)
Issues reported of users getting "Run Time Error" when attempting to download certain OnBase software (Investigating) |
| Support - Licensing | Users report inability view their licenses. (Fix Deployed - Validating Resolution) |