The Technical Support Knowledge Base (TSKB) is your first stop for fast answers. It offers a searchable library of articles, how-tos, and solutions to common issues across the Hyland product suite. Whether you're troubleshooting a technical problem or looking for best practices, the TSKB gives you instant access to expert guidance—no waiting required.

It’s designed to empower users to solve issues quickly and independently, reducing downtime and making your support experience more efficient.

What You’ll Find Here

  • Searchable Articles Across Product Lines – Access detailed, up-to-date information for all Hyland solutions in one place, without needing to switch between product areas.

  • How-To Guides and Troubleshooting Tips – Find step-by-step walkthroughs for common scenarios, helping you navigate configuration, errors, and performance optimization.

  • Self-Service Resources – Gain immediate insight into issues that may otherwise require opening a support ticket—saving time and getting you back to work faster.

What Makes This Page Powerful

  • Cross-Product Search – Search across the entire Hyland portfolio at once, rather than manually hunting through individual product documentation.

  • Curated Expert Content – Every article is created and vetted by Hyland’s Technical Support experts, ensuring trusted, actionable advice.

  • Always Accessible – Available 24/7, giving you solutions whenever you need them—day, night, or weekend.

What’s New or Different

In the past, technical knowledge was scattered across various product-specific pages or required direct support engagement. Now, with the TSKB, we’ve centralized and expanded our support resources into a unified experience. Whether you're managing OnBase, Perceptive, Brainware, or any other Hyland solution, the Knowledge Base delivers immediate, product-specific help without the need to navigate separate systems or open a case.

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