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Employees buried in email: need task & issue tracking

dado

Employees are overwhelmed trying to track their many responsibilities in email. Threads get dropped. Collective memory in our large enterprise is fleeting.

After much thought I believe a key feature for ECM to get traction is task management.

Here is a recipe:
(1) Projects (space)
(2) Tasks (content type)
(3) advanced workflow - to move tasks between different folders like "roadmap", "todo", "completed"
(4) usability! fewer clicks & forms

Has anybody solved this? Alfresco seems to get you close (yet so far).
Thanks!
David

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Comments

wiggum

I'm also looking to do some more with task management, in particular giving admins the ability to view all tasks.

ellle

How about demand driven devleopment for linkin Intlaio into Alfresco.
Then it process / taks driven worflow.
I think the two are alroeady halfway linked.
luk

davidc

What do you mean by "demand driven development" in this context?

ellle

Sorry,

That is the Intalio lingo for adding new funtionality onto or into their stuff.
Intalio has mentioned several times Alfresco integration, but I have the impression it keeps stalling.

I think there is great potential for this, in many ways. We have an upcoming need for this up tho the level of actually paying Intalio or Alfresco to do this.

Obviously the best thing would be for both your companies to roadmap this and then call for priority (read: finanical support) by D3.

luk vervenne
SYNERGETICS NV
direct +32476530021

dnind

A couple of related posts and JIRA entries:

Feature request: Task management:
http://forums.alfresco.com/viewtopic.php?t=781

Adding "Task Lists" functionality to Alfresco:
http://issues.alfresco.com/browse/AWC-500

Developing Task List - a multi-user todo list:
http://forums.alfresco.com/viewtopic.php?t=836
http://issues.alfresco.com/browse/AWC-56