Hi there,
I have been looking for a way to determine the time a task has been idle before it has been claimed by a candidate user?
If I have a process with two sequential <UserTask/> definitions. Both tasks have the potential owner set to a user(xyz). When I now deploy and start the process the start time for the first task is set directly and not when a candidate user claims the task. And that´s what I define to be the "idle time" of a task.
In the project I am working on currently we define the following:
running time = idle time + process time
running time: the total duration
idle time: starting after previous task has completed
process time: time it took a user to complete the task (from "claim" to "complete")
How can I get this figure for tasks? I have not found any way through the API?
I´d be glad if somebody could help!
Thanks in advance,
Arne