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Can't make Record Management work

fernandocabral

Operating system: Linux Mint Qiana, Core I7, 6 GB RAM (and a second machine with 16 GB RAM).

I've installed alfresco community 5.0.b and it worked fine. Then I installed Record Management (alfresco-rm-2.3.a.1-1104) and it stopped working. When I try to login, I get the following message:

* * * * * * * * *
An error has occured in the Share component: /share/service/components/dashlets/my-sites.
It responded with a status of 500 - Internal Error.
Error Code Information: 500 - An error inside the HTTP server which prevented it from fulfilling the request.
Error Message: 10160003 Failed to execute script 'classpath*:alfresco/site-webscripts/org/alfresco/components/dashlets/my-sites.get.js': 10160002 10160003 Failed during processing of IMAP server status configuration from Alfresco: 10160002 Unable to retrieve IMAP server status from Alfresco: 404
Server: Alfresco Spring WebScripts - v5.0.0 (Release) schema 1.000
Time: 16/11/2014 18:24:06
Click here to view full technical information on the error.
* * * * * * * * *‍‍‍‍‍‍‍‍‍

I have made no manipulation other then installed the Record Management module rigorously as instructed on the manual page (I did it several times in two different machines and I always get the same error message.

Can't figure out whatis going on here. Any help will be much appreciated.

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Comments

afaust

Hello,

can you please post your alfresco.log file contents? This error looks like your Repository did not start up properly or you may have configured an incorrect endpoint for Share - but I assume the installation worked before you added the Records Management module, so I'd like to check the alfresco.log first…

Regards
Axel

fernandocabral

AFaust

Yes, before installing the RM module, the system was working fine (see attached log).

During the installation, the script displays no errors, so I presume installing process is fine.
Nevertheless, when I start the servers again, the result IS different.When I try to login, I get the message "Your authentication details have not been recognized or else Alfresco is not
available right now" (this is a translation, so original message could be a little different).
So, this time, the system does not allow me to log in.

Many thanks.

- fernando

alfresco_65.log.zip

afaust

Hello,

your Alfresco Repository does not start up because of an error with the RM module. After checking the community file lists for <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.a">Alfresco 5.0.a</a> and <a href="https://wiki.alfresco.com/wiki/Community_file_list_5.0.b">5.0.b</a> it seems clear to me that you are running an incompatible combination of Alfresco core and RM. Please use the correct Records Management version for the 5.0.b release.

Regards
Axel

fernandocabral

Thank you, Axel. I had an intuition that the issue could be related to version incompatibility. Nervertheless, no matter how much I tried, it did not find any information concerning this. I downloaded both modules from the the official repository. Since I couldn't find any information concerning available versions and their compatibility, I assumed this would not be a problem.

Any way, is there any thing you can tell me about finding and downloading the right packages?

Thanks a lot.

- fernando

afaust

Hello,

please use the links I provided in my last reply…

Regards
Axel

fernandocabral

Yes, it did worked. Thank you very much.

- fernando