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Document preview Problem with the 'error Failed to load the PDF content'

youmarva

Hello,

I recently installed Alfresco-5.0.d on debian, everything was fine,but those days wanting to preview an office file, It takes a load time then I get the error: "Failed to load the PDF content" and subsequent errors in the file alfresco.log :

 2015-11-30 17:18:03,361 ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [http-apr-8080-exec-56] Exception from executeScript - redirecting to status template error: 10300043 Wrapped Exception (with status template): 10302263 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 10302262 10302261 Transformation failed to obey timeout limit
org.springframework.extensions.webscripts.WebScriptException: 10300043 Wrapped Exception (with status template): 10302263 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 10302262 10302261 Transformation failed to obey timeout limit
        at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1127)
        at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:195)
        at org.alfresco.repo.web.scripts.RepositoryContainer$3.execute(RepositoryContainer.java:482)
        at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
        at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:551)
        at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:619)
        at org.alfresco.repo.web.scripts.RepositoryContainer.executeScriptInternal(RepositoryContainer.java:399)
        at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:280)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:378)
        at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
        at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:132)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:61)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:504)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
        at org.apache.tomcat.util.net.AprEndpoint$SocketWithOptionsProcessor.run(AprEndpoint.java:2403)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.lang.Thread.run(Thread.java:745)
Caused by: org.alfresco.scripts.ScriptException: 10302263 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 10302262 10302261 Transformation failed to obey timeout limit
        at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:204)
        at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:212)
        at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:174)
        at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:102)
        at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1364)
        at org.alfresco.repo.web.scripts.content.StreamContent.execute(StreamContent.java:139)
        … 33 more
Caused by: org.alfresco.service.cmr.thumbnail.ThumbnailException: 10302262 10302261 Transformation failed to obey timeout limit
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl.createThumbnailNode(ThumbnailServiceImpl.java:672)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl.access$000(ThumbnailServiceImpl.java:75)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl$1$1.doWork(ThumbnailServiceImpl.java:334)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl$1$1.doWork(ThumbnailServiceImpl.java:331)
        at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl$1.execute(ThumbnailServiceImpl.java:330)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl$1.execute(ThumbnailServiceImpl.java:325)
        at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl.createThumbnail(ThumbnailServiceImpl.java:324)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl.createThumbnail(ThumbnailServiceImpl.java:280)
        at sun.reflect.GeneratedMethodAccessor1196.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:483)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at org.alfresco.repo.security.permissions.impl.AlwaysProceedMethodInterceptor.invoke(AlwaysProceedMethodInterceptor.java:34)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:159)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.transaction.RetryingTransactionInterceptor$1.execute(RetryingTransactionInterceptor.java:79)
        at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:457)
        at org.alfresco.repo.transaction.RetryingTransactionInterceptor.invoke(RetryingTransactionInterceptor.java:69)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
        at com.sun.proxy.$Proxy124.createThumbnail(Unknown Source)
        at org.alfresco.repo.jscript.ScriptNode.createThumbnail(ScriptNode.java:2939)
        at sun.reflect.GeneratedMethodAccessor1195.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:483)
        at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:126)
        at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:225)
        at org.mozilla.javascript.optimizer.OptRuntime.callN(OptRuntime.java:52)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20._c_main_1(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js:80)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20.call(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js)
        at org.mozilla.javascript.optimizer.OptRuntime.callName0(OptRuntime.java:74)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20._c_script_0(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js:121)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20.call(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js)
        at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:394)
        at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3091)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20.call(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js)
        at org.mozilla.javascript.gen.classpath__alfresco_templates_webscripts_org_alfresco_repository_thumbnail_thumbnail_get_js_20.exec(classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js)
        at org.alfresco.repo.jscript.RhinoScriptProcessor.executeScriptImpl(RhinoScriptProcessor.java:502)
        at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:200)
        … 38 more
Caused by: org.alfresco.service.cmr.rendition.RenditionServiceException: 10302261 Transformation failed to obey timeout limit
        at org.alfresco.repo.rendition.executer.AbstractTransformationRenderingEngine.render(AbstractTransformationRenderingEngine.java:278)
        at org.alfresco.repo.rendition.executer.AbstractRenderingEngine.executeRenditionImpl(AbstractRenderingEngine.java:523)
        at org.alfresco.repo.rendition.executer.AbstractRenderingEngine$1.doWork(AbstractRenderingEngine.java:455)
        at org.alfresco.repo.rendition.executer.AbstractRenderingEngine$1.doWork(AbstractRenderingEngine.java:438)
        at org.alfresco.repo.security.authentication.AuthenticationUtil.runAs(AuthenticationUtil.java:548)
        at org.alfresco.repo.rendition.executer.AbstractRenderingEngine.executeImpl(AbstractRenderingEngine.java:437)
        at org.alfresco.repo.rendition.executer.AbstractRenderingEngine.executeImpl(AbstractRenderingEngine.java:380)
        at org.alfresco.repo.action.executer.ActionExecuterAbstractBase.execute(ActionExecuterAbstractBase.java:265)
        at org.alfresco.repo.action.ActionServiceImpl.directActionExecution(ActionServiceImpl.java:839)
        at org.alfresco.repo.action.ActionServiceImpl.executeActionImpl(ActionServiceImpl.java:739)
        at org.alfresco.repo.action.ActionServiceImpl.executeAction(ActionServiceImpl.java:573)
        at sun.reflect.GeneratedMethodAccessor1096.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:483)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
        at org.alfresco.repo.security.permissions.impl.AlwaysProceedMethodInterceptor.invoke(AlwaysProceedMethodInterceptor.java:34)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:159)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.transaction.interceptor.TransactionInterceptor$1.proceedWithInvocation(TransactionInterceptor.java:96)
        at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:260)
        at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:94)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
        at com.sun.proxy.$Proxy40.executeAction(Unknown Source)
        at org.alfresco.repo.rendition.RenditionServiceImpl.executeRenditionAction(RenditionServiceImpl.java:394)
        at org.alfresco.repo.rendition.RenditionServiceImpl.render(RenditionServiceImpl.java:257)
        at org.alfresco.repo.thumbnail.ThumbnailServiceImpl.createThumbnailNode(ThumbnailServiceImpl.java:666)
        … 83 more‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Trying to solve the problem, I restart the alfresco service, at the first sight the preview works with one or two Documents but after the error occurred.

I seek the cause of the problem to no avail.

I also noticed that the cpu saturated libreoffice as shown:

top - 1:13:19 p.m. up 1:36, 2 users, load average: 1.15, 1.37, 1.27
Tasks: 90 total, 1 running, 89 sleeping, 0 stopped, 0 zombie
% Cpu (s): 23.3 us, sy 3.0, 0.0 or 70.7 id, wa 0.2, 0.0 hi, if 0.0, 2.8 st
KiB Mem: 4063272 total, used 2033172, 2030100 free, 92,476 buffers
KiB Swap: 1409020 total, 0 used, 1409020 free, cached 568,656

  PID USER PR NI VIRT RES SHR S% CPU% MEM TIME + COMMAND
 Root 2344 20 0 330m 38m 22m S 98.5 1.0 93: 22.98 .soffice.bin‍‍‍‍‍‍‍‍

Is this a configuration problem or a bug? It is reproduced in my prod and test environment.

if you can help me, that would be very useful, I'm really stuck.

thank you in advance

-Edited-

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Comments

eramesh

Hi Youmarva,
Did you solve this issue? if so can you please provide me the fix, I'm also facing the same issue Alfresco 5.x

Thanks,
Ramesh

briant

Late to see this - it seems to be a typical problem with 'complex' documents that fail to be rendered within the timeout limits.

The trick is to locate all the documents that have the failed thumbnail aspect applied to them - which alfresco must do by itself when that error is generated. I have a list of 'dubious' proxy ip addresses that renders to over 5000 pages so I was lucky to have a document that I knew was the source of the error.

So, to the partial solution, which will at least allow you to locate the failed documents.

Go to search box at upper right, type/paste in the below and press enter:

ASPECT:"cm:failedThumbnailSource"

Et Voila!

Works in both standard search(1) or in the node browser(2)

1) just paste that into your search box in upper left and press enter

2) set search type to lucene, location to the workspace://SpacesStore (can also search the archive space store for docs that failed that are in trash), paste, go

Now you will have a list of documents that failed to render - either corrupt, "too complex", too large, take too long to render and timeout, or any of the former.

[Actually I am not 100% certain about which errors result in the failed thumbnail aspect, but certainly large and/or complex office documents and some PDF's cause problems. Actually I had a png that was causing probs too - dl -> gimp, re save, upload, fixed]

I have fixed some PDF's simply by downloading them, "printing" to a new PDF, then uploading it back. Often the size is almost identical but one renders and one does not...the vagaries of standards.

Similarly I have downloaded a doc produced under MS Office on Windows to Linux, opened in Libreoffice & saved it again as xls(x)/doc(x) (and done nothing else) and uploaded it back and it was fine and rendered perfectly.

YMMV