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problems acessing alfresco after installation

thk

Hi,

I installed the Alfresco community version alfresco 5.0.d on a CentOS 6.6 system according to http://docs.alfresco.com/community/tasks/simpleinstall-community-lin-text.html. But if I now try to access alfresco from my windows-pc using http://:8080/share or only http://:8080 I just got unable to connect. I also tried to restart alfresco with ./alfresco.sh stop and ./alfresco.sh start but still not working. On the same linux server moodle, joomla and wordpress are running for test purposes. They are all accessable and running without problems. Is Apache Webserver running in parallel a problem? But I tried to stop Apache and restart Alfresco but still the problem. I also made sure that the firewall of the company opened port 8080. Any other ports that have to be open? Then I discovered in alfresco.log many error messages/exceptions that I cannot interprete. See the attached log-file.

Thanks in advance for help!

alfresco_86.log.zip

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Comments

sujaypillai

Can you post the content of your /etc/hosts file?

thk

Thanks for reply. Here comes the /etc/hosts file; (I only renamed it to hosts.log to make it uploadable)

hosts.log.zip

hgindl

how does your /etc/sysconfig/network file look like?

thk

here comes the /etc/sysconfig/network file.

network.log.zip

thk

I became this warning while installing, but it shouldn`t cause a completey not working ("will not prevent Alfresco from functioning")

This environment is not configured optimally for Alfresco - please carefully
review this list before continuing.

While these issues will not prevent Alfresco from functioning, some product
features may be unavailable, or the system may not perform optimally.

Insufficient system RAM (4.0GB+): 3.78GBSMTP TCP port in use: 25‍‍‍‍‍‍‍

thk

ok I increased the RAM of the VM to 8GB but still the errors in alfresco.log
Can anybody help me to get alfresco running?

mrogers

your problem is with networking your VM can't access its own name. Adding Ram is useful but fix your network first.

thk

thanks a lot, I added the hostname to /etc/hosts file and now there are no error messages in alfresco.log after restarting Alfresco.
But if I want to call the site with http://IP-Adress:8080/share I still got "unable to connect"

There seems to be listening at port 8080:
netstat -an | grep 8080 | grep -i listen
tcp        0      0 :::8080                     :::*                        LISTEN

But I`m not sure if the firewall of the company blocks the port.
Here the output of iptables:
iptables -L
Chain INPUT (policy ACCEPT)
target     prot opt source               destination
ACCEPT     all – anywhere             anywhere            state RELATED,ESTABLISHED
ACCEPT     icmp – anywhere             anywhere
ACCEPT     all – anywhere             anywhere
ACCEPT     tcp – anywhere             anywhere            state NEW tcp dpt:ssh
ACCEPT     tcp – anywhere             anywhere            tcp dpt:http
REJECT     all – anywhere             anywhere            reject-with icmp-host-prohibited
ACCEPT     tcp – anywhere             anywhere            state NEW tcp dpt:mysql

Chain FORWARD (policy ACCEPT)
target     prot opt source               destination
REJECT     all – anywhere             anywhere            reject-with icmp-host-prohibited

Chain OUTPUT (policy ACCEPT)
target     prot opt source               destination

NMap also say 8080 is open:

[root@SLCTEST alfresco-5.0.d]# nmap -sS -O 127.0.0.1

Starting Nmap 5.51 ( http://nmap.org ) at 2015-05-18 17:11 BRT
Nmap scan report for localhost (127.0.0.1)
Host is up (0.000035s latency).
Not shown: 989 closed ports
PORT     STATE SERVICE
22/tcp   open ssh
25/tcp   open smtp
80/tcp   open http
139/tcp open netbios-ssn
445/tcp open microsoft-ds
3306/tcp open mysql
5432/tcp open postgresql
7070/tcp open realserver
8009/tcp open ajp13
8080/tcp open http-proxy
8443/tcp open https-alt
No exact OS matches for host (If you know what OS is running on it, see http://nmap.org/submit/ ).
TCP/IP fingerprint:

thk

Anybody can help here?
The firewall seems not to be the problem. I installed now in parallel a Windows installation of Alfresco 5.0d on my PC and I can access This Alfresco from every computer within the company. So I don`t know why in cannot access the Alfresco 5.0d installed on the Centos-VM. On this Centos-VM I have also running Joomla and WordPress and they are accessible without problems.
Thanks for any help

eswbitto

@thk,

do a netstat -tulpn and see if you have any ports being used that alfresco would normally use.

thk

Thanks for replying.
That`s the result of netstat (Alfresco is running):

[root@SLCTEST local]# netstat -tulpn
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address Stat e PID/Program name
tcp 0 0 0.0.0.0:22 0.0.0.0:* LIST EN 943/sshd
tcp 0 0 127.0.0.1:5432 0.0.0.0:* LIST EN 27807/postgres
tcp 0 0 127.0.0.1:25 0.0.0.0:* LIST EN 1174/master
tcp 0 0 0.0.0.0:3306 0.0.0.0:* LIST EN 1081/mysqld
tcp 0 0 :::1139 :::* LIST EN 27833/java
tcp 0 0 :::22 :::* LIST EN 943/sshd
tcp 0 0 ::1:5432 :::* LIST EN 27807/postgres
tcp 0 0 ::1:25 :::* LIST EN 1174/master
tcp 0 0 :::8443 :::* LIST EN 27833/java
tcp 0 0 :::7070 :::* LIST EN 27833/java
tcp 0 0 :::56580 :::* LIST EN 27833/java
tcp 0 0 ::ffff:127.0.0.1:8005 :::* LIST EN 27833/java
tcp 0 0 :::1445 :::* LIST EN 27833/java
tcp 0 0 :::8009 :::* LIST EN 27833/java
tcp 0 0 :::8080 :::* LIST EN 27833/java
tcp 0 0 :::80 :::* LIST EN 1185/httpd
udp 0 0 :::40402 :::* 27833/java
udp 0 0 :::1137 :::* 27833/java

After stopping Alfresco I get:

[root@SLCTEST alfresco-5.0.d]# netstat -tulpn
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address               Foreign Address             State       PID/Program name
tcp        0      0 0.0.0.0:22                  0.0.0.0:*                   LISTEN      943/sshd
tcp        0      0 127.0.0.1:25                0.0.0.0:*                   LISTEN      1174/master
tcp        0      0 0.0.0.0:3306                0.0.0.0:*                   LISTEN      1081/mysqld
tcp        0      0 :::22                       :::*                        LISTEN      943/sshd
tcp        0      0 ::1:25                      :::*                        LISTEN      1174/master
tcp        0      0 :::80                       :::*                        LISTEN      1185/httpd

eswbitto

I honestly couldn't tell ya. I would hose the install and then re-install again. If you have production data then I would do a backup of the data and database first.

thk

I reinstalled but still have the same problem

eswbitto

Do you have another instance of tomcat running?

With a fresh install and the correct network settings you should have no trouble with accessing it. I've used every version of centos with vanilla installs of alfresco and the only thing I ever do on the server side is turn the firewalld (or iptables) off. Make sure the networking side is working and I'm good to go.

thk

there are other applications on the server running using LAMP but not tomcat

eswbitto

Why don't you try this….Create a virtual machine (virtual box) do a lamp, but only install alfresco on it. If everthing works then you know that there is nothing wrong and you have to look at other applications that maybe using the ports.

mrogers

And if alfresco doesn't start then please post the relevant bit of your log file. Centos commonly has networking problems but fixing the hosts file is normally all that is required.

thk

Hi,

we can access the server even from outside of our company typing the IP-address, but if I type http://<ip-adress>:8080 or http://<ip-adress>:8080/share I get "unable to connect" never mind if from inside or outside of the company. On the same server is running for example Joomla using Apache and its accessible ´via internet without problems from inside and outside of the company. We opened our company firewall (Palo Alto) for port 80, 8080 and 5432 to make Alfresco accessible from outside (any other ports that have to be opened for Alfresco?). Above I also posted you the entry of the iptables.
Attached again my log file
Starting Alfresco looks quite ok:

[root@SLCTEST alfresco-5.0.d]# ./alfresco.sh start
waiting for server to start…. done
server started
/opt/alfresco-5.0.d/postgresql/scripts/ctl.sh : postgresql  started at port 5432
Using CATALINA_BASE:   /opt/alfresco-5.0.d/tomcat
Using CATALINA_HOME:   /opt/alfresco-5.0.d/tomcat
Using CATALINA_TMPDIR: /opt/alfresco-5.0.d/tomcat/temp
Using JRE_HOME:        /opt/alfresco-5.0.d/java
Using CLASSPATH:       /opt/alfresco-5.0.d/tomcat/bin/bootstrap.jar:/opt/alfresco-5.0.d/tomcat/bin/tomcat-juli.jar
Using CATALINA_PID:    /opt/alfresco-5.0.d/tomcat/temp/catalina.pid
Tomcat started.
/opt/alfresco-5.0.d/tomcat/scripts/ctl.sh : tomcat started‍‍‍‍‍‍‍‍‍‍‍‍

I also tried to adapt the alfresco-global.properties changing 127.0.0.1 by the ip-address of the VM but still the same:
alfresco.context=alfresco
alfresco.host="ip-address of the VM"
alfresco.port=8080
alfresco.protocol=http

share.context=share
share.host="ip-address of the VM"
share.port=8080
share.protocol=http

The only thing I couldn`t check is if I can access Alfresco from the VM itsself using http://127.0.0.1:8080/share since I didn`t manage to open a browser window (there is nothing like this installed on the centos machine) in this virtual server and redirect the display on my windows PC.

I hope somebody can help me!

catalina_4.log.zip

alfresco_96.log.zip

eswbitto

I've looked at your catalina.log file and its clear why you can't reach it.

2015-06-11 11:54:14,122  WARN  [org.alfresco.fileserver] [localhost-startStop-1] CIFS, Unable to get local domain/workgroup name, using default of WORKGROUP. This may be due to firewall settings or incorrect <broadcast> setting)
‍‍‍

You don't have the correct DNS, hostname, or firewall settings. If you are in a network infrastructure then talk with your IT administrator about making sure the ports are open on the network firewall to access alfresco.

If you want to access your install from outside of your network then make sure DNS is working and that an entry is there.

thk

thanks for quick reply, but that warning is for CIFS. The Ports 80, 8080 and 5432 are open. Maybe for CIFS also other ports have to be open. But only for accessing the webpage 80, 8080 and 5432 should be enough.

eswbitto

Again, I'll say…you don't have the correct dns entry. at a command prompt type hostname and see if that is the correct hostname that you have in the alfresco install.

Using an IP address is "ok" not really ideal though.

Edit: Have you looked at your apache logs (I think your using that if my memory is correct) to see if there are any errors there?

wulffy

I have downloaded ver 5.0.d and have no toolbar to or application file to initiate the program

How to get started please?

wulffy

I have resolved this issue now by re-installing

Thanks

beach_defender

Hi,
It seems a common thing (I have it) that the installation process does not work and when it fails one get no indication at all of what the error is.

I have been trying to Alfresco Comm working (part time) for about 3 months and regardless of which of the many 'athoritative' installation instructions we follow we get to the same place "Alfresco id down for maintenance' and we cant access the tomcat manager app to try to see what the issue is.

And all we get told is 'your doing it wrong'.

Where is the post install check list, the set of installation checking scripts?

This has been the hardest piece of software to install I've ever had to work with. And I got Websphere running on my own.

It seems that once you know hpw to install it, then you know. But until then your on your own.

thk

when I type hostname I get the correct entry, the same which is in alfresco-global.properties:
alfresco.context=alfresco
alfresco.host=myhostname
alfresco.port=8080
alfresco.protocol=http

share.context=share
share.host=myhostname
share.port=8080
share.protocol=http

Or is there any other place where I have to configure the hostname?