Blank page in alfresco share.

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statira

Hello guys! Some users see only blank page accessing alfresco, after recreating their profiles alfresco works for some time, but then shows them a blank screen again. I've already posted this problem here, but now I want to summarize what I know about this problem and what I've already tried. Maybe you'll get some idea on why this is happening.

• users have this problem working from different workstations\terminal servers
• no changes were done before this problem occured
• error occurs in different browsers at the same time (if it doesn't work in Chrome, it doesn't work in IE, Firefox, Opera, whatever)
• web debugger (fiddler) doesn’t show any errors
• errors we have in logs:
-   alfresco.log
ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [http-apr-80-exec-8] Exception from executeScript - redirecting to status template error: 07245608 The content node was not specified so the content cannot be streamed to the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js
org.springframework.extensions.webscripts.WebScriptException: 07245608 The content node was not specified so the content cannot be streamed to the client: classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js
ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [http-apr-80-exec-3] Exception from executeScript - redirecting to status template error: 07245595 Wrapped Exception (with status template): 072422414 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 072422413 072422412 Transformation failed to obey timeout limit
org.springframework.extensions.webscripts.WebScriptException: 07245595 Wrapped Exception (with status template): 072422414 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/thumbnail/thumbnail.get.js': 072422413 072422412 Transformation failed to obey timeout limit
-   share.log
ERROR [org.springframework.extensions.webscripts.AbstractRuntime] [http-apr-80-exec-15] Exception from executeScript - redirecting to status template error: Failed to initialize RequestContext for local WebScript runtime: Unable to initialise user during Request Context init. Probably a stale user Session.
java.io.IOException: Failed to initialize RequestContext for local WebScript runtime: Unable to initialise user during Request Context init. Probably a stale user Session.
• the majority of affected users belong to a single alfresco site (and almost all of them are members on one department of our company), so we recreated this site
• affected users are still able to access shared folders in \\servername\alfresco
• they also can access http://alf/alfresco/
• clearing cookies and resetting IE settings does nothing  
• disabling proxy does nothing
• if a user enters credentials manually (firefox prompts for credentials even with enabled SSO) he still gets the blank page
• we upgraded alfresco from 5.0.d to 5.2.0 (we installed 5.2.0 on the same server, restored db from backup and pointed dir.root to alf_data of the previous installation) which did nothing with this error
• the only thing that works for some (very short) time is deleting user profile in alfresco

Strangely, we also have some users, who sees blank screen in any browser, except IE (in IE alfresco works), for them clearing cookies does the trick

I'm running of ideas.
Does anyone has any clue what’s going on? Will appreciate any suggestions.

ddraper

If you're getting nothing but a white screen then it is possible that an error is occurring rendering some Aikau content - this maybe something in the header bar for example. Because of the way in which Aikau programmatically constructs the DOM when a page is rendered, it sets the opacity of the entire page to 0 whilst rendering and then resets it to 1 when rendering has completed. This may explain why you're just seeing a white screen - it may also explain why IE (older versions at least that don't support IE are working).

This is just one possibility of course, it could be something entirely different. In browser developer tools I would try setting it to break on exceptions (including caught exceptions) and see if you hit anything ... there are always some caught exceptions in my experience, but it may shed some light on what is happening.

Running in debug mode with logging enabled will probably also help here.