Alfresco Share - Internal Server error (Access Denied)

As we transition to the new Hyland Community, some post links may be temporarily disrupted as we finalize redirects. We apologize for the inconvenience and are working to resolve this as quickly as possible. Details.

jjacobwip

Hi,

I am facing this issue in Share where the Personal dashboard is not loading and throws "Internal Server" error. When this error occurs, users wont be able to search for any documents (nothing comes back in the search results).

The log says Permission denied error on preferences.get.js file. Based on other forums, I checkecd the access to Company Home, Sites folder via explorer and the Group EVERYONE has consumer access to these folders.

This error sometimes occures for admin users as well. I have seen this error in Chrome and IE but FF seems to be working.

Alfresco version 4.0.1

Here is the log.

2014-02-04 14:08:39,544  ERROR [extensions.webscripts.AbstractRuntime] [http-8080-30] Exception from executeScript - redirecting to status template error: 01040117 Wrapped Exception (with status template): 01041691 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js': 01041690 Access Denied.  You do not have the appropriate permissions to perform this operation.
 org.springframework.extensions.webscripts.WebScriptException: 01040117 Wrapped Exception (with status template): 01041691 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js': 01041690 Access Denied.  You do not have the appropriate permissions to perform this operation.
   at org.springframework.extensions.webscripts.AbstractWebScript.createStatusException(AbstractWebScript.java:1047)
   at org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:171)
   at org.alfresco.repo.web.scripts.RepositoryContainer$2.execute(RepositoryContainer.java:393)
   at org.alfresco.repo.transaction.RetryingTransactionHelper.doInTransaction(RetryingTransactionHelper.java:388)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecute(RepositoryContainer.java:462)
   at org.alfresco.repo.web.scripts.RepositoryContainer.transactionedExecuteAs(RepositoryContainer.java:500)
   at org.alfresco.repo.web.scripts.RepositoryContainer.executeScript(RepositoryContainer.java:316)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:372)
   at org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
   at org.springframework.extensions.webscripts.servlet.WebScriptServlet.service(WebScriptServlet.java:118)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.repo.webdav.auth.BaseSSOAuthenticationFilter.doFilter(BaseSSOAuthenticationFilter.java:136)
   at sun.reflect.GeneratedMethodAccessor544.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:597)
   at org.alfresco.repo.management.subsystems.ChainingSubsystemProxyFactory$1.invoke(ChainingSubsystemProxyFactory.java:103)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
   at $Proxy259.doFilter(Unknown Source)
   at org.alfresco.repo.web.filter.beans.BeanProxyFilter.doFilter(BeanProxyFilter.java:82)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.app.servlet.WebScriptSSOAuthenticationFilter.doFilter(WebScriptSSOAuthenticationFilter.java:140)
   at sun.reflect.GeneratedMethodAccessor544.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:597)
   at org.alfresco.repo.management.subsystems.ChainingSubsystemProxyFactory$1.invoke(ChainingSubsystemProxyFactory.java:103)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
   at $Proxy259.doFilter(Unknown Source)
   at org.alfresco.repo.web.filter.beans.BeanProxyFilter.doFilter(BeanProxyFilter.java:82)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.app.servlet.GlobalLocalizationFilter.doFilter(GlobalLocalizationFilter.java:58)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
   at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
   at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
   at java.lang.Thread.run(Thread.java:662)
Caused by: org.alfresco.scripts.ScriptException: 01041691 Failed to execute script 'classpath*:alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js': 01041690 Access Denied.  You do not have the appropriate permissions to perform this operation.
   at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:202)
   at org.alfresco.repo.processor.ScriptServiceImpl.execute(ScriptServiceImpl.java:212)
   at org.alfresco.repo.processor.ScriptServiceImpl.executeScript(ScriptServiceImpl.java:174)
   at org.alfresco.repo.web.scripts.RepositoryScriptProcessor.executeScript(RepositoryScriptProcessor.java:102)
   at org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1285)
   at org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:86)
   … 47 more
Caused by: org.alfresco.repo.security.permissions.AccessDeniedException: 01041690 Access Denied.  You do not have the appropriate permissions to perform this operation.
   at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:50)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.audit.AuditMethodInterceptor.proceedWithAudit(AuditMethodInterceptor.java:238)
   at org.alfresco.repo.audit.AuditMethodInterceptor.proceed(AuditMethodInterceptor.java:204)
   at org.alfresco.repo.audit.AuditMethodInterceptor.invoke(AuditMethodInterceptor.java:157)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)
   at $Proxy82.getPerson(Unknown Source)
   at org.alfresco.repo.jscript.People.getPerson(People.java:706)
   at sun.reflect.GeneratedMethodAccessor857.invoke(Unknown Source)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
   at java.lang.reflect.Method.invoke(Method.java:597)
   at org.mozilla.javascript.MemberBox.invoke(MemberBox.java:155)
   at org.mozilla.javascript.NativeJavaMethod.call(NativeJavaMethod.java:243)
   at org.mozilla.javascript.optimizer.OptRuntime.call1(OptRuntime.java:66)
   at org.mozilla.javascript.gen.c4._c1(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js:5)
   at org.mozilla.javascript.gen.c4.call(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js)
   at org.mozilla.javascript.optimizer.OptRuntime.callName0(OptRuntime.java:108)
   at org.mozilla.javascript.gen.c4._c0(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js:20)
   at org.mozilla.javascript.gen.c4.call(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js)
   at org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:393)
   at org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:2834)
   at org.mozilla.javascript.gen.c4.call(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js)
   at org.mozilla.javascript.gen.c4.exec(file:/ap/alfresco/alfresco-node-401/tomcat/webapps/alfresco/WEB-INF/classes/alfresco/templates/webscripts/org/alfresco/repository/preference/preferences.get.js)
   at org.alfresco.repo.jscript.RhinoScriptProcessor.executeScriptImpl(RhinoScriptProcessor.java:492)
   at org.alfresco.repo.jscript.RhinoScriptProcessor.execute(RhinoScriptProcessor.java:198)
   … 52 more
Caused by: net.sf.acegisecurity.AccessDeniedException: Access Denied
   at org.alfresco.repo.security.permissions.impl.acegi.ACLEntryAfterInvocationProvider.decide(ACLEntryAfterInvocationProvider.java:374)
   at org.alfresco.repo.security.permissions.impl.acegi.ACLEntryAfterInvocationProvider.decide(ACLEntryAfterInvocationProvider.java:271)
   at net.sf.acegisecurity.afterinvocation.AfterInvocationProviderManager.decide(AfterInvocationProviderManager.java:107)
   at net.sf.acegisecurity.intercept.AbstractSecurityInterceptor.afterInvocation(AbstractSecurityInterceptor.java:333)
   at net.sf.acegisecurity.intercept.method.aopalliance.MethodSecurityInterceptor.invoke(MethodSecurityInterceptor.java:82)
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
   at org.alfresco.repo.security.permissions.impl.ExceptionTranslatorMethodInterceptor.invoke(ExceptionTranslatorMethodInterceptor.java:46)
   … 79 more

‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍‍

Appreciate any help.

Thanks,
Jerry

jjacobwip

Has anyone faced this issue before? This is now happening frequently on all browsers. I checked the permission and could not find anything weong

Thanks,
Jerry