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Document Preview does not display the latest version of a document

pcharsle

We are using Alfresco 5.1. The Document Preview successfully displays the first version of an uploaded document. However, when we upload a new version, the preview continues to display the original version.

Upon uploading a new version, Alfresco displays an informational message telling the user that they need to refresh their browser in order for the preview to show the new version. However, even after refreshing the browser multiple times, the old version is still displayed.

No error messages are displayed in the log files and we have verified that even when accessed by a different user from a different browser, the old version is still displayed.

How can we make the Document preview show the latest version?

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Accepted answers

pcharsle

We've now submitted a support case for this issue

All comments

angelborroy

It seems that your LibreOffice service is down, check this https://www.contentreich.de/alfresco-handling-libreoffice-not-responding

pcharsle

Thanks for your response. We use the jodconverter to launch 3 office processes. We restarted Alfresco and now the preview is working correctly. Its concerning that this type of problem can occur without warning. See the snippet from the log file during startup below. They seemed to all be running correctly both before and after the restart (although they seem to take 2 attempts to start)

Since we are using the jodconverter, I'm not sure that we can use the OfficeWatchDog solution as well?

2016-10-19 19:38:17,311 INFO [management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Starting 'OOoDirect' subsystem, ID: [OOoDirect, default]

2016-10-19 19:38:17,506 WARN [alfresco.util.AbstractTriggerBean] [localhost-startStop-1] Job openOfficeConnectionTesterTrigger is not enabled

2016-10-19 19:38:17,807 INFO [management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Startup of 'OOoDirect' subsystem, ID: [OOoDirect, default] complete

2016-10-19 19:38:17,809 INFO [management.subsystems.ChildApplicationContextFactory] [localhost-startStop-1] Starting 'OOoJodconverter' subsystem, ID: [OOoJodconverter, default]

Oct 19, 2016 7:38:17 PM org.artofsolving.jodconverter.office.ProcessPoolOfficeManager <init>

INFO: ProcessManager implementation is LinuxProcessManager

Oct 19, 2016 7:38:17 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: Using original OpenOffice command: [/usr/lib/libreoffice/program/soffice.bin, -accept=socket,host=127.0.0.1,port=8100;urp;, -env:UserInstallation=file:///tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8100, -headless, -nocrashreport, -nodefault, -nofirststartwizard, -nolockcheck, -nologo, -norestore]

Oct 19, 2016 7:38:17 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: starting process with acceptString 'socket,host=127.0.0.1,port=8100,tcpNoDelay=1' and profileDir '/tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8100'

Oct 19, 2016 7:38:17 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: started process; pid = 10314

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.ManagedOfficeProcess$6 attempt

WARNING: office process died with exit code 81; restarting it

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: starting process with acceptString 'socket,host=127.0.0.1,port=8100,tcpNoDelay=1' and profileDir '/tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8100'

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: started process; pid = 10324

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.OfficeConnection connect

INFO: connected: 'socket,host=127.0.0.1,port=8100,tcpNoDelay=1'

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: Using original OpenOffice command: [/usr/lib/libreoffice/program/soffice.bin, -accept=socket,host=127.0.0.1,port=8101;urp;, -env:UserInstallation=file:///tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8101, -headless, -nocrashreport, -nodefault, -nofirststartwizard, -nolockcheck, -nologo, -norestore]

Oct 19, 2016 7:38:19 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: starting process with acceptString 'socket,host=127.0.0.1,port=8101,tcpNoDelay=1' and profileDir '/tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8101'

Oct 19, 2016 7:38:20 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: started process; pid = 10338

Oct 19, 2016 7:38:20 PM org.artofsolving.jodconverter.office.ManagedOfficeProcess$6 attempt

WARNING: office process died with exit code 81; restarting it

Oct 19, 2016 7:38:20 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: starting process with acceptString 'socket,host=127.0.0.1,port=8101,tcpNoDelay=1' and profileDir '/tmp/tomcat7-tmp/.jodconverter_socket_host-127.0.0.1_port-8101'

Oct 19, 2016 7:38:20 PM org.artofsolving.jodconverter.office.OfficeProcess start

INFO: started process; pid = 10348

Oct 19, 2016 7:38:21 PM org.artofsolving.jodconverter.office.OfficeConnection connect

INFO: connected: 'socket,host=127.0.0.1,port=8101,tcpNoDelay=1'