Internal Error 500

As we transition to the new Hyland Community, some post links may be temporarily disrupted as we finalize redirects. We apologize for the inconvenience and are working to resolve this as quickly as possible. Details.

yaletech

Hi,

I am having a small problem which I am unable to trace. Whenever I or anyone else click on a document link, an internal error is generated. I could still preview or download the document but was unable to figure out why the internal error keep coming up. Here is the internal error code.

An error has occured in the Share component: /share/service/components/comments/list.
It responded with a status of 500 - Internal Error.
Error Code Information: 500 - An error inside the HTTP server which prevented it from fulfilling the request.
Error Message: 05220012 Failed to execute script 'classpath*:alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js': 05220011 TypeError: Cannot call method "substring" of undefined (file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js#1625)
Server: Alfresco Spring WebScripts - v1.0.0 (Release 1082) schema 1,000
Time: 22 Jun 2012 4:30:51 PM
Click here to view full technical information on the error.
Exception: org.mozilla.javascript.EcmaError - TypeError: Cannot call method "substring" of undefined (file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js#1625)
org.mozilla.javascript.ScriptRuntime.constructError(ScriptRuntime.java:3350)
org.mozilla.javascript.ScriptRuntime.constructError(ScriptRuntime.java:3340)
org.mozilla.javascript.ScriptRuntime.typeError(ScriptRuntime.java:3356)
org.mozilla.javascript.ScriptRuntime.typeError2(ScriptRuntime.java:3375)
org.mozilla.javascript.ScriptRuntime.undefCallError(ScriptRuntime.java:3394)
org.mozilla.javascript.ScriptRuntime.getPropFunctionAndThis(ScriptRuntime.java:2026)
org.mozilla.javascript.gen.c82._c45(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js:1625)
org.mozilla.javascript.gen.c82.call(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js)
org.mozilla.javascript.optimizer.OptRuntime.callName0(OptRuntime.java:108)
org.mozilla.javascript.gen.c82._c0(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js:1646)
org.mozilla.javascript.gen.c82.call(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js)
org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:393)
org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:2834)
org.mozilla.javascript.gen.c82.call(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js)
org.mozilla.javascript.gen.c82.exec(file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js)
org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScriptImpl(JSScriptProcessor.java:318)
org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScript(JSScriptProcessor.java:192)
org.springframework.extensions.webscripts.AbstractWebScript.executeScript(AbstractWebScript.java:1288)
org.springframework.extensions.webscripts.DeclarativeWebScript.execute(DeclarativeWebScript.java:86)
org.springframework.extensions.webscripts.PresentationContainer.executeScript(PresentationContainer.java:70)
org.springframework.extensions.webscripts.LocalWebScriptRuntimeContainer.executeScript(LocalWebScriptRuntimeContainer.java:240)
org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:377)
org.springframework.extensions.webscripts.AbstractRuntime.executeScript(AbstractRuntime.java:209)
org.springframework.extensions.webscripts.WebScriptProcessor.executeBody(WebScriptProcessor.java:310)
org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:57)
org.springframework.extensions.surf.render.RenderService.process(RenderService.java:599)
org.springframework.extensions.surf.render.RenderService.renderSubComponent(RenderService.java:505)
org.springframework.extensions.surf.render.RenderService.renderChromeInclude(RenderService.java:1284)
org.springframework.extensions.directives.ChromeIncludeFreeMarkerDirective.execute(ChromeIncludeFreeMarkerDirective.java:81)
freemarker.core.Environment.visit(Environment.java:274)
freemarker.core.UnifiedCall.accept(UnifiedCall.java:126)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.IfBlock.accept(IfBlock.java:82)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.Environment.process(Environment.java:199)
org.springframework.extensions.webscripts.processor.FTLTemplateProcessor.process(FTLTemplateProcessor.java:171)
org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:438)
org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:57)
org.springframework.extensions.surf.render.RenderService.processRenderable(RenderService.java:204)
org.springframework.extensions.surf.render.bean.ChromeRenderer.body(ChromeRenderer.java:95)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.bean.ChromeRenderer.render(ChromeRenderer.java:86)
org.springframework.extensions.surf.render.RenderService.processComponent(RenderService.java:432)
org.springframework.extensions.surf.render.bean.ComponentRenderer.body(ComponentRenderer.java:94)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.RenderService.renderComponent(RenderService.java:961)
org.springframework.extensions.surf.render.RenderService.renderRegionComponents(RenderService.java:900)
org.springframework.extensions.surf.render.RenderService.renderChromeInclude(RenderService.java:1263)
org.springframework.extensions.directives.ChromeIncludeFreeMarkerDirective.execute(ChromeIncludeFreeMarkerDirective.java:81)
freemarker.core.Environment.visit(Environment.java:274)
freemarker.core.UnifiedCall.accept(UnifiedCall.java:126)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.Environment.process(Environment.java:199)
org.springframework.extensions.webscripts.processor.FTLTemplateProcessor.process(FTLTemplateProcessor.java:171)
org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:438)
org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:57)
org.springframework.extensions.surf.render.RenderService.processRenderable(RenderService.java:204)
org.springframework.extensions.surf.render.bean.ChromeRenderer.body(ChromeRenderer.java:95)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.bean.ChromeRenderer.render(ChromeRenderer.java:86)
org.springframework.extensions.surf.render.bean.RegionRenderer.body(RegionRenderer.java:99)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.RenderService.renderRegion(RenderService.java:851)
org.springframework.extensions.directives.RegionDirectiveData.render(RegionDirectiveData.java:91)
org.springframework.extensions.surf.extensibility.impl.ExtensibilityModelImpl.merge(ExtensibilityModelImpl.java:388)
org.springframework.extensions.surf.extensibility.impl.AbstractExtensibilityDirective.merge(AbstractExtensibilityDirective.java:169)
org.springframework.extensions.surf.extensibility.impl.AbstractExtensibilityDirective.execute(AbstractExtensibilityDirective.java:137)
freemarker.core.Environment.visit(Environment.java:274)
freemarker.core.UnifiedCall.accept(UnifiedCall.java:126)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.Environment.visit(Environment.java:406)
freemarker.core.BodyInstruction.accept(BodyInstruction.java:93)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.Macro$Context.runMacro(Macro.java:172)
freemarker.core.Environment.visit(Environment.java:614)
freemarker.core.UnifiedCall.accept(UnifiedCall.java:106)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:221)
freemarker.core.Environment.process(Environment.java:199)
org.springframework.extensions.webscripts.processor.FTLTemplateProcessor.process(FTLTemplateProcessor.java:171)
org.springframework.extensions.webscripts.WebTemplateProcessor.executeBody(WebTemplateProcessor.java:438)
org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:57)
org.springframework.extensions.surf.render.RenderService.processTemplate(RenderService.java:721)
org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.body(TemplateInstanceRenderer.java:140)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.bean.PageRenderer.body(PageRenderer.java:85)
org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:77)
org.springframework.extensions.surf.render.RenderService.renderPage(RenderService.java:762)
org.springframework.extensions.surf.mvc.PageView.dispatchPage(PageView.java:419)
org.springframework.extensions.surf.mvc.PageView.renderView(PageView.java:314)
org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:316)
org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:250)
org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1047)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:817)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:719)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:644)
org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:549)
javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:74)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:355)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:470)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:877)
org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:594)
org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1675)
java.lang.Thread.run(Thread.java:662)
Exception: org.springframework.extensions.webscripts.WebScriptException - 05220011 TypeError: Cannot call method "substring" of undefined (file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js#1625)
org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScriptImpl(JSScriptProcessor.java:328)
Exception: org.springframework.extensions.webscripts.WebScriptException - 05220012 Failed to execute script 'classpath*:alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js': 05220011 TypeError: Cannot call method "substring" of undefined (file:/E:/Alfresco/tomcat/webapps/share/WEB-INF/classes/alfresco/site-webscripts/org/alfresco/components/comments/comments-list.get.js#1625)
org.springframework.extensions.webscripts.processor.JSScriptProcessor.executeScript(JSScriptProcessor.java:200)
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The error come out when I used IE, Firefox and Chrome. Could someone figure out what I did wrong?

Thank you.

scouil

Each document has a list of comments below the preview.
Your error seems to be triggered while retrieving those comments so the preview works fine but the comments retrieving part is bugged.

I don't know where it comes from, but you should try tracing it with the javascript debugger (http://<yourserver>/alfresco/service/api/javascript/debugger)