** SOLVED ** Edit Online with Office 2003 (2007)

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haa05

Hi,

we are using Alfresco 4.0.0 and "Edit online" is working fine for users with W7, Office 2010, Internet Explorer and Firefox.

For various reasons some of our users still use Office 2003 on W7 or XP.
A lot of them cannot use "Edit Online", a click on the link does nothing.
Nothing means no reaction on the UI and no network traffic (Fiddler and Wireshark show no requests / no traffic).

Opening documents from within Office 2003 via the Sharepoint protocol is working.
ActiveX seems to work properly.
No Javascript errors.

For any reason the "Edit online" script is not opening the Sharepoint URL.

Due to the fact that it is working for some users it seems to be a client issue. But we are lost at the moment.
I read some threads and saw that there were others with the same problem. But no solution so far.

Any ideas?

Thanks a lot!
Arno

haa05

It's working now. The problem was that "Windows SharePoint Services Support" was not installed on the clients.

To install them do the following:
1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the list of currently installed programs, click Microsoft Office 2003, and then click Change.
4. Click Add or Remove Features, and then click Next.
5. Click to select the Choose advanced customization of application check box, and then click Next.
6. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Run all from My Computer.
7. Click Update.

For Office 2007, you can try the same way but choose Office 2007 suite in the Add or Remove Program panel. Or try to do the following:
1. Delete the owssupp.dll from C:\Program Files\Microsoft Office\Office12
2. Run Microsoft Office Tool –> Microsoft Office Diagnostic
(not tested)

This might help someone.

Cheers,
Arno