Unable to login: Failed to retrieve user metadata

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gowri_7489

Hi,

I cannot login to my alfresco 4.0 page.

it gave the error

Aug 24, 2012 11:44:31 AM org.apache.catalina.core.StandardWrapperValve invoke
SEVERE: Servlet.service() for servlet Spring Surf Dispatcher Servlet threw exception
org.springframework.extensions.surf.exception.UserFactoryException: Unable to create user - failed to retrieve user metadata:
   at org.springframework.extensions.surf.support.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:177)
   at org.alfresco.web.site.SlingshotUserFactory.loadUser(SlingshotUserFactory.java:105)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:180)
   at org.springframework.extensions.surf.support.AbstractUserFactory.initialiseUser(AbstractUserFactory.java:99)
   at org.springframework.extensions.surf.RequestContextUtil.initialiseUser(RequestContextUtil.java:203)
   at org.springframework.extensions.surf.RequestContextUtil.initRequestContext(RequestContextUtil.java:107)
   at org.springframework.extensions.surf.RequestContextUtil.initRequestContext(RequestContextUtil.java:54)
   at org.alfresco.web.site.SlingshotPageViewResolver.lookupPage(SlingshotPageViewResolver.java:59)
   at org.springframework.extensions.surf.mvc.PageViewResolver.canHandle(PageViewResolver.java:104)
   at org.springframework.web.servlet.view.UrlBasedViewResolver.createView(UrlBasedViewResolver.java:370)
   at org.springframework.web.servlet.view.AbstractCachingViewResolver.resolveViewName(AbstractCachingViewResolver.java:77)
   at org.springframework.web.servlet.DispatcherServlet.resolveViewName(DispatcherServlet.java:1078)
   at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1027)
   at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:817)
   at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:719)
   at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:644)
   at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:549)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:74)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.site.servlet.SSOAuthenticationFilter.doFilter(SSOAuthenticationFilter.java:303)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
   at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:859)
   at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:579)
   at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1555)
   at java.lang.Thread.run(Thread.java:619)

im also checked authentication-context-services.xml with property name='" one off"
should be false.
help me.

amitabhandari1

Hi,
I have couple of questions  before answering to your post:
1. Did you integrate LDAP Authentication
2. Is this happening with all users?
3. Can you login with admin user and verify if this user is created properly and all the mandatory metadata are associated with it.

Thanks,