Problem with Install after 3.3 Upgrade

As we transition to the new Hyland Community, some post links may be temporarily disrupted as we finalize redirects. We apologize for the inconvenience and are working to resolve this as quickly as possible. Details.

paper_tiger

Alfresco Explorer runs ok after upgrade but I get the following error after logging into Alfresco share:

A problem has occurred.
This page could not be rendered:
site-index
Please notify your system administrator.

I also found the following in the tomcat logs. There is no alfresco.log. Any ideas about what may be causing Share to fail?

INFO: Initializing Spring FrameworkServlet 'Spring Surf Dispatcher Servlet'
Aug 10, 2010 9:21:08 PM org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet jsp threw exception
java.lang.ClassNotFoundException: org.alfresco.web.site.UserFactory
   at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1399)
   at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1245)
   at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:128)
   at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:66)
   at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:320)
   at org.apache.jsp.site_002dindex_jsp._jspService(site_002dindex_jsp.java:61)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
   at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
   at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
   at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
   at org.springframework.extensions.surf.render.bean.JSPProcessor.doInclude(JSPProcessor.java:168)
   at org.springframework.extensions.surf.render.bean.JSPProcessor.executeBody(JSPProcessor.java:126)
   at org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:79)
   at org.springframework.extensions.surf.render.RenderService.processTemplate(RenderService.java:582)
   at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.calculateComponentDependencies(TemplateInstanceRenderer.java:68)
   at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.body(TemplateInstanceRenderer.java:116)
   at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:131)
   at org.springframework.extensions.surf.render.bean.PageRenderer.body(PageRenderer.java:70)
   at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:131)
   at org.springframework.extensions.surf.render.RenderService.startPageRenderer(RenderService.java:664)
   at org.springframework.extensions.surf.render.RenderService.renderPage(RenderService.java:641)
   at org.springframework.extensions.surf.render.PresentationUtil.renderPage(PresentationUtil.java:95)
   at org.springframework.extensions.surf.mvc.PageView.dispatchPage(PageView.java:349)
   at org.springframework.extensions.surf.mvc.PageView.renderView(PageView.java:290)
   at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:136)
   at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:250)
   at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1060)
   at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:798)
   at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:67)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:769)
   at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:698)
   at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:891)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
   at java.lang.Thread.run(Thread.java:619)
Aug 10, 2010 9:21:17 PM org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet jsp threw exception
java.lang.NoClassDefFoundError: org/alfresco/web/site/UserFactory
   at org.apache.jsp.site_002dindex_jsp._jspService(site_002dindex_jsp.java:61)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:374)
   at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
   at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:646)
   at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:436)
   at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:374)
   at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:302)
   at org.springframework.extensions.surf.render.bean.JSPProcessor.doInclude(JSPProcessor.java:168)
   at org.springframework.extensions.surf.render.bean.JSPProcessor.executeBody(JSPProcessor.java:126)
   at org.springframework.extensions.surf.render.AbstractProcessor.execute(AbstractProcessor.java:79)
   at org.springframework.extensions.surf.render.RenderService.processTemplate(RenderService.java:582)
   at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.calculateComponentDependencies(TemplateInstanceRenderer.java:68)
   at org.springframework.extensions.surf.render.bean.TemplateInstanceRenderer.body(TemplateInstanceRenderer.java:116)
   at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:131)
   at org.springframework.extensions.surf.render.bean.PageRenderer.body(PageRenderer.java:70)
   at org.springframework.extensions.surf.render.AbstractRenderer.render(AbstractRenderer.java:131)
   at org.springframework.extensions.surf.render.RenderService.startPageRenderer(RenderService.java:664)
   at org.springframework.extensions.surf.render.RenderService.renderPage(RenderService.java:641)
   at org.springframework.extensions.surf.render.PresentationUtil.renderPage(PresentationUtil.java:95)
   at org.springframework.extensions.surf.mvc.PageView.dispatchPage(PageView.java:349)
   at org.springframework.extensions.surf.mvc.PageView.renderView(PageView.java:290)
   at org.springframework.extensions.surf.mvc.AbstractWebFrameworkView.renderMergedOutputModel(AbstractWebFrameworkView.java:136)
   at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:250)
   at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1060)
   at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:798)
   at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:716)
   at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:647)
   at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:552)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.alfresco.web.site.servlet.MTAuthenticationFilter.doFilter(MTAuthenticationFilter.java:67)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
   at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:190)
   at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:291)
   at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:769)
   at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:698)
   at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:891)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:690)
   at java.lang.Thread.run(Thread.java:619)[quote][/quote]
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clive

Hi

Any luck resolving this one? I have just hit it after running a yum update (Centos 5/Tomcat5/Java 6.0.21).

3.2r works fine on the same platform.

I did find this post, Kevin Roast suggests that this will occur on a change to SpringSurf in 3.3 - except I have made no customisations what so-ever.
http://p2p.wrox.com/book-professional-alfresco-practical-solutions-enterprise-content-management/79296-chapter-15-16-example.html

Clive