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Tomcat Error on Non-Admin Login

howardjacobson

I have just installed Labs 3 Stable on Ubuntu 8.10. I created some users through the web client. When anyone other than the admin user tries to log into Share, I get this error:

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: org.alfresco.web.site.exception.RequestContextException: Exception running UserFactory in HttpRequestContextFactory
   org.alfresco.web.site.servlet.DispatcherServlet.service(DispatcherServlet.java:130)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

root cause

org.alfresco.web.site.exception.RequestContextException: Exception running UserFactory in HttpRequestContextFactory
   org.alfresco.web.site.DefaultRequestContextFactory.newInstance(DefaultRequestContextFactory.java:117)
   org.alfresco.web.site.FrameworkHelper.initRequestContext(FrameworkHelper.java:188)
   org.alfresco.web.site.servlet.DispatcherServlet.service(DispatcherServlet.java:126)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

root cause

org.alfresco.web.site.exception.UserFactoryException: Unable to retrieve user from repository
   org.alfresco.web.site.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:250)
   org.alfresco.web.site.UserFactory.faultUser(UserFactory.java:169)
   org.alfresco.web.site.UserFactory.faultUser(UserFactory.java:110)
   org.alfresco.web.site.DefaultRequestContextFactory.newInstance(DefaultRequestContextFactory.java:93)
   org.alfresco.web.site.FrameworkHelper.initRequestContext(FrameworkHelper.java:188)
   org.alfresco.web.site.servlet.DispatcherServlet.service(DispatcherServlet.java:126)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

root cause

org.alfresco.web.site.exception.UserFactoryException: Unable to create user - failed to retrieve user metadata: 
   org.alfresco.web.site.AlfrescoUserFactory.loadUser(AlfrescoUserFactory.java:159)
   org.alfresco.web.site.UserFactory.faultUser(UserFactory.java:169)
   org.alfresco.web.site.UserFactory.faultUser(UserFactory.java:110)
   org.alfresco.web.site.DefaultRequestContextFactory.newInstance(DefaultRequestContextFactory.java:93)
   org.alfresco.web.site.FrameworkHelper.initRequestContext(FrameworkHelper.java:188)
   org.alfresco.web.site.servlet.DispatcherServlet.service(DispatcherServlet.java:126)
   javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
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Once this error occurs, it occurs even if the admin user tries to log in. The non-admin user CAN log into the Web Client. I have no idea where to look to solve this problem. Thanks.

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Comments

tyuhas

I'm seeing the same thing running Lab 3 on XP. The main difference is that I didn't create user accounts using the default authentication but configured it for NTLM pass-thru. The NTLM stuff is working for the Explorer and WebDAV, just not Share

jtp

Howard,
It's normal for users created in the webclient (or through NTLM) to have to sign into /alfresco once before signing in to /share. Does it change after they sign in to /alfresco once?
On the other side, when I had my NTLM configured for SSO on both /alfresco and /share, I got that same error and could never fix it, just like tyuhas mentions. If I rollback the changes to the share configuration for NTLM, I can have SSO for /alfresco and manual authentication for /share.