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starting a process programmatically

cutout33

Hello,

I have the follwoing scenario:

1. I created activiti process to handle bug reports.
2. Bugs details will be sent automatically from my applications to an email address.
3. the email has an xml file containg the bug details.
4. I want to parse these xml files and start the ativiti process programmatically.

can anyone help me on how to achive the last action? how can I start the process and fill it is variables/forms programmatically and assign it to a user
Thanks in advance.

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Comments

ronald_van_kuij

There is a java api for activiti, you know…. it is well documented in chapter 4… So please be more specific what your actual problem is…

cutout33

Hello,
Am sorry if I was not clear, here are the details:

process design:

<?xml version="1.0" encoding="UTF-8"?><br><definitions xmlns="<a href="http://www.omg.org/spec/BPMN/20100524/MODEL" rel="nofollow noopener noreferrer">http://www.omg.org/spec/BPMN/20100524/MODEL</a>" xmlns:xsi="<a href="http://www.w3.org/2001/XMLSchema-instance" rel="nofollow noopener noreferrer">http://www.w3.org/2001/XMLSchema-instance</a>" xmlns:activiti="<a href="http://activiti.org/bpmn" rel="nofollow noopener noreferrer">http://activiti.org/bpmn</a>" xmlns:bpmndi="<a href="http://www.omg.org/spec/BPMN/20100524/DI" rel="nofollow noopener noreferrer">http://www.omg.org/spec/BPMN/20100524/DI</a>" xmlns:smileysurprised:mgdc="<a href="http://www.omg.org/spec/DD/20100524/DC" rel="nofollow noopener noreferrer">http://www.omg.org/spec/DD/20100524/DC</a>" xmlns:smileysurprised:mgdi="<a href="http://www.omg.org/spec/DD/20100524/DI" rel="nofollow noopener noreferrer">http://www.omg.org/spec/DD/20100524/DI</a>" typeLanguage="<a href="http://www.w3.org/2001/XMLSchema" rel="nofollow noopener noreferrer">http://www.w3.org/2001/XMLSchema</a>" expressionLanguage="<a href="http://www.w3.org/1999/XPath" rel="nofollow noopener noreferrer">http://www.w3.org/1999/XPath</a>" targetNamespace="<a href="http://www.activiti.org/test" rel="nofollow noopener noreferrer">http://www.activiti.org/test</a>"><br>&nbsp; <process id="ticketProcess" name="Ticket Process"><br>&nbsp;&nbsp;&nbsp; <startEvent id="startevent1" name="Start"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="date" name="Creation Date" type="string" variable="${date}" datePattern="&quot;dd/MM/yyyy HH:mm&quot; " readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="groupname" name="Group" type="string" variable="${groupname}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="useremail" name="Email" type="string" variable="${useremail}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="applicationName" name="Application Name" type="string" variable="${applicationName}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="companyName" name="Company Name" type="string" variable="${companyName}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="country" name="Country" type="string" variable="${country}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="interfaceName" name="Interface Name" type="string" variable="${interfaceName}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="macAddress" name="MAC Address" type="string" variable="${macAddress}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="issueDate" name="License Issue Date" type="string" variable="${issueDate}" datePattern="&quot;EEE MMM dd HH:mm:ss z yyyy&quot;" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="expiryDate" name="Expiry Date" type="string" variable="${expiryDate}" datePattern="&quot;EEE MMM dd HH:mm:ss z yyyy&quot;" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="comment" name="Comment" type="string" variable="${comment}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="exception" name="Exception" type="string" variable="${exception}" readable="true" writable="true"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="deploymentUrl" name="Deployment Url" type="string" variable="${deploymentUrl}" readable="true" writable="false"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </startEvent><br>&nbsp;&nbsp;&nbsp; <serviceTask id="newTicketNotification" name="Send New Ticket Notification" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="Ticket ${ticketId} created"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="html"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[<html> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <p>Hello!</p><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <p>A new Ticket with id <strong>${ticketId}</strong> has been automatically created </p><br><br><p>The ticket wa submitted by: ${date}&nbsp; </p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <p>you can view it on: ${url}</p><br><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <p>&nbsp;&nbsp; this email is automatically generated , please don't reply to it </p><br><br>&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <p> Kind regards,</p><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </html>]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <userTask id="firstLineSupport" name="First Line Support" activiti:assignee="1" activiti:smileytongue:riority="High"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <documentation><br>Please Reply to Ticket&nbsp; ${ticketId}<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </documentation><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="status" name="Ticket status?" type="enum" variable="${status}" required="true" readable="true" writable="true"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="resolved" name="Resolved"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="open" name="Open"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="idel" name="Idel"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="customerCareComment" name="Customer Care Comment" type="string"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </userTask><br>&nbsp;&nbsp;&nbsp; <boundaryEvent id="boundarytimer5" name="" cancelActivity="true" attachedToRef="firstLineSupport"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <timerEventDefinition><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <timeDuration>${escalationTime}</timeDuration><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </timerEventDefinition><br>&nbsp;&nbsp;&nbsp; </boundaryEvent><br>&nbsp;&nbsp;&nbsp; <serviceTask id="escalationEmail" name="Ticket Escilation Notification" activiti:async="true" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="Ticket ${ticketId} Escalation"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="cc" expression="${cc}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="html"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[<html> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dear all <br/><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ticket with id ${ticketId} is Escalated due to not action about it from ${to} side <br/><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Kind regards,<br/> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </html>]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <userTask id="usertask3" name="Customer Reply" activiti:assignee="${customerId}"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <documentation><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Please Reply to Ticket ${ticketId}<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </documentation><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="customerComment" name="Customer Comment" type="string"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </userTask><br>&nbsp;&nbsp;&nbsp; <boundaryEvent id="boundarytimer6" cancelActivity="true" attachedToRef="usertask3"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <timerEventDefinition><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <timeDuration>${customerTime}</timeDuration><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </timerEventDefinition><br>&nbsp;&nbsp;&nbsp; </boundaryEvent><br>&nbsp;&nbsp;&nbsp; <serviceTask id="mailtask2" name="Customer Does not reply email" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="No Reply for Ticket ${ticketId}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="html"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[<html> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Dear ${customerEmail} <br/><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; No reply for Ticket ${ticketId} your side <br/><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Kind regards,<br/> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </body> <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </html>]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <endEvent id="endevent2" name="End"></endEvent><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow2" name="" sourceRef="newTicketNotification" targetRef="firstLineSupport"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow3" name="" sourceRef="boundarytimer5" targetRef="escalationEmail"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow8" name="" sourceRef="boundarytimer6" targetRef="mailtask2"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow9" name="" sourceRef="mailtask2" targetRef="endevent2"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow17" name="" sourceRef="startevent1" targetRef="newTicketNotification"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow19" name="" sourceRef="firstLineSupport" targetRef="exclusivegateway2"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <serviceTask id="mailtask3" name="Customer Reply Notification" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="Ticket ${ticketId} replayed by customer"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="text"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[hola!]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <serviceTask id="mailtask4" name="Support Reply Notification" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="Ticket ${ticketId} replayed by staff"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="text"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[hi]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow22" name="relpyToTicket" sourceRef="exclusivegateway2" targetRef="mailtask4"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow23" name="" sourceRef="mailtask4" targetRef="usertask3"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow24" name="" sourceRef="mailtask3" targetRef="firstLineSupport"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <exclusiveGateway id="exclusivegateway1" name="Exclusive Gateway"></exclusiveGateway><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow25" name="" sourceRef="usertask3" targetRef="exclusivegateway1"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow26" name="Solution pending or rejected" sourceRef="exclusivegateway1" targetRef="mailtask3"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow27" name="Solution Approved" sourceRef="exclusivegateway1" targetRef="endevent2"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <userTask id="usertask4" name="Second Line Support" activiti:assignee="${customerCareId}" activiti:smileytongue:riority="High"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="status" name="Ticket status?" type="enum" variable="${status}" required="true" readable="true" writable="true"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="resolved" name="Resolved"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="open" name="Open"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:value id="idel" name="Idel"></activiti:value><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:formProperty id="customerCareComment" name="Customer Care Comment" type="string"></activiti:formProperty><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </userTask><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow28" name="" sourceRef="escalationEmail" targetRef="usertask4"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <exclusiveGateway id="exclusivegateway2" name="Exclusive Gateway"></exclusiveGateway><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow29" name="" sourceRef="usertask4" targetRef="exclusivegateway2"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <serviceTask id="mailtask5" name="Ticket Closed Notification" activiti:type="mail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <extensionElements><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="to" expression="${to}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="from" expression="${from}"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="subject" expression="Ticket ${ticketId} Closed"></activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:field name="text"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <activiti:expression><![CDATA[Ticket ${ticketId} Closed]]></activiti:expression><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </activiti:field><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </extensionElements><br>&nbsp;&nbsp;&nbsp; </serviceTask><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow30" name="tikect Rejected" sourceRef="exclusivegateway2" targetRef="mailtask5"></sequenceFlow><br>&nbsp;&nbsp;&nbsp; <endEvent id="endevent3" name="End"></endEvent><br>&nbsp;&nbsp;&nbsp; <sequenceFlow id="flow31" name="" sourceRef="mailtask5" targetRef="endevent3"></sequenceFlow><br>&nbsp; </process><br>&nbsp; <bpmndi:BPMNDiagram id="BPMNDiagram_ticketProcess"><br>&nbsp;&nbsp;&nbsp; <bpmndi:BPMNPlane bpmnElement="ticketProcess" id="BPMNPlane_ticketProcess"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="startevent1" id="BPMNShape_startevent1"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="35" width="35" x="50" y="300"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="newTicketNotification" id="BPMNShape_newTicketNotification"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="200" y="290"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="firstLineSupport" id="BPMNShape_firstLineSupport"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="387" y="290"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="boundarytimer5" id="BPMNShape_boundarytimer5"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="30" width="30" x="425" y="330"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="escalationEmail" id="BPMNShape_escalationEmail"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="387" y="460"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="usertask3" id="BPMNShape_usertask3"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="1000" y="290"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="boundarytimer6" id="BPMNShape_boundarytimer6"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="30" width="30" x="1040" y="330"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="mailtask2" id="BPMNShape_mailtask2"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="1002" y="460"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="endevent2" id="BPMNShape_endevent2"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="35" width="35" x="1220" y="470"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="mailtask3" id="BPMNShape_mailtask3"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="771" y="60"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="mailtask4" id="BPMNShape_mailtask4"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="771" y="290"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="exclusivegateway1" id="BPMNShape_exclusivegateway1"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="40" width="40" x="1217" y="299"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="usertask4" id="BPMNShape_usertask4"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="598" y="460"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="exclusivegateway2" id="BPMNShape_exclusivegateway2"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="40" width="40" x="630" y="297"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="mailtask5" id="BPMNShape_mailtask5"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="55" width="105" x="598" y="160"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNShape bpmnElement="endevent3" id="BPMNShape_endevent3"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="35" width="35" x="806" y="170"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNShape><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow2" id="BPMNEdge_flow2"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="305" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="387" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow3" id="BPMNEdge_flow3"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="440" y="360"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="439" y="460"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow8" id="BPMNEdge_flow8"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1055" y="360"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1054" y="460"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow9" id="BPMNEdge_flow9"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1107" y="487"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1220" y="487"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow17" id="BPMNEdge_flow17"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="85" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="200" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow19" id="BPMNEdge_flow19"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="492" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="630" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow22" id="BPMNEdge_flow22"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="670" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="771" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="13" width="100" x="-40" y="8"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow23" id="BPMNEdge_flow23"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="876" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1000" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow24" id="BPMNEdge_flow24"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="771" y="87"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="439" y="87"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="439" y="290"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow25" id="BPMNEdge_flow25"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1105" y="317"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1217" y="319"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow26" id="BPMNEdge_flow26"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1237" y="299"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1236" y="87"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="876" y="87"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="39" width="100" x="78" y="99"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow27" id="BPMNEdge_flow27"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1237" y="339"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="1237" y="470"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="13" width="100" x="10" y="0"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow28" id="BPMNEdge_flow28"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="492" y="487"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="598" y="487"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow29" id="BPMNEdge_flow29"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="650" y="460"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="650" y="337"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow30" id="BPMNEdge_flow30"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="650" y="297"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="650" y="215"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdc:Bounds height="13" width="100" x="10" y="0"></omgdc:Bounds><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNLabel><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <bpmndi:BPMNEdge bpmnElement="flow31" id="BPMNEdge_flow31"><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="703" y="187"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <omgdi:waypoint x="806" y="187"></omgdi:waypoint><br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </bpmndi:BPMNEdge><br>&nbsp;&nbsp;&nbsp; </bpmndi:BPMNPlane><br>&nbsp; </bpmndi:BPMNDiagram><br></definitions>

Code to run it (am trying to ways to start the process 1. is by starting the form which gives errors and the other is by starting instance which seems to run the first task-send email- but I can not find the task in explorer! please help

and am sorry for being nobe )

<br>&nbsp; ProcessEngine processEngine = ProcessEngineConfiguration.createStandaloneInMemProcessEngineConfiguration()<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setDatabaseSchemaUpdate(ProcessEngineConfiguration.DB_SCHEMA_UPDATE_FALSE)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJdbcUrl("jdbc:mysql://localhost:3306/test?useUnicode=true&connectionCollation=utf8_general_ci&characterSetResults=utf8")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJdbcUsername("root")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJdbcPassword("root")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJdbcDriver("com.mysql.jdbc.Driver")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJobExecutorActivate(true)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setMailServerHost("mail.xxxxxxx.com")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setMailServerPort(26)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setMailServerUsername("notifications@xxxxxxx.com")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setMailServerPassword("notiF#@!")<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .setJobExecutorActivate(true)<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; .buildProcessEngine();<br>&nbsp; Map<String, Object> variables = new HashMap<String, Object>();<br>&nbsp; variables.put("to", "xxxxxxx@xxxxxxx.com");<br>&nbsp; variables.put("from", "xxxxxxx@xxxxxxx.com");<br>&nbsp; variables.put("ticketId", "123456789");<br>&nbsp; variables.put("url", "<a href="http://xxxxxxx.xxxxxxx.com/xxxxxxx" rel="nofollow noopener noreferrer">http://xxxxxxx.xxxxxxx.com/xxxxxxx</a>");<br>&nbsp; variables.put("date", new SimpleDateFormat("dd/MM/yyyy").format(new Date()));<br>&nbsp; variables.put("escalationTime", "PT5M");<br>&nbsp; variables.put("cc", "xxxxxxx@xxxxxxx.xxxxxxx");<br>&nbsp; variables.put("customerTime", "PT5M");<br>&nbsp; variables.put("customerCareId", "customerCareId!!");<br>&nbsp; <br>&nbsp; IdentityService identityService = ProcessEngines.getDefaultProcessEngine().getIdentityService();<br>&nbsp; Authentication.setAuthenticatedUserId("1");<br>&nbsp; <br>&nbsp; <br>&nbsp; Map<String, String> formVars = new HashMap<String, String>();<br>&nbsp; formVars.put("to", "xxxxxxx@xxxxxxx.com");<br>&nbsp; formVars.put("from", "xxxxxxx@xxxxxxx.com");<br>&nbsp; formVars.put("ticketId", "123456789");<br>&nbsp; formVars.put("url", "<a href="http://xxxxxxx.xxxxxxx.com/xxxxxxx" rel="nofollow noopener noreferrer">http://xxxxxxx.xxxxxxx.com/xxxxxxx</a>");<br>&nbsp; formVars.put("date", new SimpleDateFormat("dd/MM/yyyy").format(new Date()));<br>&nbsp; formVars.put("escalationTime", "PT5M");<br>&nbsp; formVars.put("cc", "xxxxxxx@xxxxxxx.com");<br>&nbsp; formVars.put("customerTime", "PT5M");<br>&nbsp; formVars.put("customerCareId", "customerCareId!!");<br>&nbsp; <br>&nbsp; RuntimeService runtimeService = processEngine.getRuntimeService();<br>&nbsp; FormService formService = processEngine.getFormService();<br>&nbsp; <br>&nbsp; ProcessInstance processInstance = runtimeService.startProcessInstanceByKey("ticketProcess", variables);<br>&nbsp; ProcessInstance instance = formService.submitStartFormData("ticketProcess:5:1931", formVars);<br>&nbsp; <br>&nbsp; <br>&nbsp; <br>

jbarrez

You're doing it correct: by providing variables that are required when calling the startProcessInstance method.

What exactly doesn't work (I don't really understand the problem here)?

cutout33

Hello,

Thank you, yes I figured that part out, I had some issues in th process design itself 😕

but now I have another problem/challange, is it possible to add comment to the task from the design itself? i mean in the process design. bcause am creating a ticketing system and people should see the full history of the tickt and not only the cureent status/task.

Also I have another question, where can I see/list the completed tasks? I can not find a task once it is marked completed, if it is not too much show me how in both explorer and using code.

thanks in advance and sorry for being a nobe 😕

ronald_van_kuij

New questions in new topics please…

And being a noob is no problem, but do make sure you give us enough info to help you.